Repair Operations Manager

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UKs first Borough of Sanctuary for our work in championing the rights of refugees and migrants.

Introduction

At the heart of Lewishams housing service this role puts you in charge of a highimpact repairs operationleading teams driving improvement and delivering the frontline service that keeps thousands of residents safe warm and proud of their homes

Whats the role

The Repairs Operations Manager will lead Lewishams Direct Labour Organisation to deliver a highquality customerfocused responsive repairs service setting clear professional standards and expectations across all frontline activity. This role is pivotal in ensuring residents experience a reliable respectful and efficient service every time they interact with the repairs team from first contact through to completion of works.

Whats in it for you

Excellent training and development opportunities plus a range of benefits including:

• Generous holiday allowance
• Local Government Pension scheme
• Flexible working and family friendly policies
• Season ticket and bicycle loans
• A range of staff discounts including local subsidised gym memberships
• Supportive staff networks

What were looking for

We are looking for a visible customerfocused leader who sets and upholds clear professional standards across a Direct Labour Organisation. You will lead by example promoting respectful behaviour in residents homes taking ownership of service quality and holding teams to account for workmanship conduct and safety.

You will be handson and operationally grounded calm under pressure and confident in managing performance while supporting teams to improve. A strong commitment to customer service accountability and pride in the service will be essential alongside the ability to build trust motivate frontline staff and drive continuous improvement in resident experience.

Location

The job is primarily based in Laurence House but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

Special conditions

• Working toward of relevant CIH level 4 or above
• IOSH SMSTS or NEBOSH
• Weekend working is required for this job
• The job is subject to an enhanced DBS check

The recruitment process is anonymous and we dont accept CVs.

Applicant handbook- please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.

For an informal discussion about this job please contact

Please click here to view the Job Description and Person Specification

Salary

63816 - 66084 per annum (PO8)

N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale) which is subject to evidential proof.

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme further details are available at Council has a dedicated employment support service Lewisham Works which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works please email an advisor will be in touch with you.

The Council reserves the right to close adverts early if there is a large response.

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