Customer Service Team Leader Social Housing

Reconomy

Job Location:

Telford - UK

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

At Reconomy Connect were changing the way the world thinks about waste. By bringing together several of Reconomys market-leading brands and specialist services were leading the shift from traditional waste disposal to smart sustainable resource management.

With over 30 years of experience we combine cutting-edge technology with the power of people to deliver bespoke end-to-end waste solutions. Our work helps customers reduce costs improve sustainability and meet their environmental goals - while driving real change.

The Head Office of the Recycling Loop in Telford youll join over 300 colleagues who are all working toward one shared goal: a world without waste.

Specialist teams with extensive experience in sectors such as House Building Construction Manufacturing Retail and Hospitality build strong customer relationships understand business challenges and create tailored innovative waste management solutions.

Our success is built on four core values:

Community: We work hand-in-hand with the communities we serve creating cleaner environments and supporting local development.
Colleague: We believe our people are our greatest asset. We invest in your growth wellbeing and success through training support and career progression.
Customer: We are trusted by clients across the UK to deliver reliable responsive and innovative recycling services.
Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

About the role

Are you looking for a role with variety where you can utilise your skills and experience

Do you thrive on leading and motivating a team to deliver exceptional service

If so we have a vacancy for a Team leader within our Social Housing team.

Reporting to the Sales & Service Manager this position will ensure the relevant team members can deliver first class customer service. Additionally you will act as an escalation point and maintain a strong customer relationship with these accounts so that customers are retained.

Key tasks and responsibilities:

To monitor and coordinate the work of Team members to ensure that they are operating effectively in line with the departmental Key Performance Indicators.
Motivating training and coaching team members to ensure performing to best of their ability and continuing their development through constructive feedback.
Drive added value to the department by being commercially minded and maximising opportunities where identified.
To build and maintain strong relationships with the designated customers and internal contacts ensuring any queries or complaints are dealt with efficiently.
Actively promote and identify continuous improvement in customer service standards and processes including the use of technology to drive efficiencies.
When required to receive customer enquiries for the Companys products and services raise quotations place orders with supply chain and convert into bookings.
To record update and maintain customer data and customer interaction on the Companys bespoke system.

What we need from you

Successful track record of working in a customer service environment or equivalent role.
Excellent communication skills phone manner and attention to detail.
Ability to deal with escalated and difficult situations with a solution focused approach.
Proactive with the ability to manage competing priorities whilst working under pressure to meet deadlines.
Passionate about delivering the right outcome for the business and customer and the proven ability to inspire this in others.
Previous experience of working as a team leader in a customer service function (desirable).
Fully conversant with Microsoft Office.

What we offer

Financial perks: Pension scheme length of service rewards and referral bonuses
Exclusive discounts: MyPerks platform Cycle to Work scheme gym membership discounts and skip hire discounts
Health & wellbeing: Flu jabs eyecare vouchers and an Employee Assistance Programme
Mental health support: Confidential counselling MyPerks Wellbeing Centre and access to trained Mental Health First Aiders
Family-friendly: Enhanced maternity/paternity leave birthday off and holiday trading scheme
Community engagement: Volunteer days and collaboration with local charities
Generous holiday: Start with 23 days rising to 25 after 2 years plus buy/sell options
Employee voice: Regular My Voice surveys and follow-up check-ins to drive meaningful change