Customer Service Representative

Reconomy

Job Location:

Windsor, NC - USA

Hourly Salary: $ 22 - 24

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

At Lincoln Waste Solutions powered by Reconomy our vision is a waste-free world where resources are conserved and economic growth is achieved through sustainable circular practices. We provide a full-service management approach for all types of waste and recycling offering services such as recycling waste consulting hauler management and back-office support.

With a proven track record we work with hundreds of clients across the globe including regional and national companies across various industries. Leveraging strong partnerships with over 6000 haulers we help our clients achieve greater waste efficiency increased recycling improved sustainability data and cost savings all while moving toward a more sustainable waste-free future.

About the role

The Customer Service Representative is responsible for providing exceptional service to customers by handling inquiries resolving complaints processing orders and offering service information. The ideal candidate is patient empathetic and passionate about helping people while maintaining a professional attitude.

Provide prompt and professional responses to customer inquirieswhether in person by phone or via emailto ensure timely resolution and uphold high service standards.
Escalate complex or priority concerns to appropriate teams
Collaborate with other departments to efficiently and accurately resolve the issue at hand ensuring seamless cross-functional alignment and timely outcomes.
Accurately document all interactions and updates in the CRM system
Identify priority or complex issues and escalate them to the appropriate teams or leadership to ensure swift resolution and maintain operational effectiveness.
Create purchase orders and maintain proper records for billing and compliance
Meet or exceed performance metrics including response time resolution rates and customer satisfaction
Recommend improvements to processes and procedures to enhance operational efficiency and strengthen overall performance.
Schedule: Saturday Sunday Monday Tuesday Wednesday

What we need from you

Minimum high school diploma
3 years of experience in customer service.
Strong communication skills
Proven ability to multi- task and effectively coordinate initiatives with several internal department representatives
Attention to detail
Excellent problem-solving skills
Proficiency with Microsoft Office and CRM

What we offer

Comprehensive health and dental benefits
Employer matching of employee retirement contribution
Supportive work-life balance: hybrid/in-office work schedule
Supportive of professional development
Dynamic and international working environment
Will work in close coordination with Reconomy teams in the Americas and periodically with other regions

Required Experience:

Unclear Seniority

About the role

Provide prompt and professional responses to customer inquirieswhether in person by phone or via emailto ensure timely resolution and uphold high service standards.
Escalate complex or priority concerns to appropriate teams
Collaborate with other departments to efficiently and accurately resolve the issue at hand ensuring seamless cross-functional alignment and timely outcomes.
Accurately document all interactions and updates in the CRM system
Identify priority or complex issues and escalate them to the appropriate teams or leadership to ensure swift resolution and maintain operational effectiveness.
Create purchase orders and maintain proper records for billing and compliance
Meet or exceed performance metrics including response time resolution rates and customer satisfaction
Recommend improvements to processes and procedures to enhance operational efficiency and strengthen overall performance.
Schedule: Saturday Sunday Monday Tuesday Wednesday

What we need from you

Minimum high school diploma
3 years of experience in customer service.
Strong communication skills
Proven ability to multi- task and effectively coordinate initiatives with several internal department representatives
Attention to detail
Excellent problem-solving skills
Proficiency with Microsoft Office and CRM

What we offer

Comprehensive health and dental benefits
Employer matching of employee retirement contribution
Supportive work-life balance: hybrid/in-office work schedule
Supportive of professional development
Dynamic and international working environment
Will work in close coordination with Reconomy teams in the Americas and periodically with other regions

Required Experience:

Unclear Seniority