Customer Service Manager

Take a step forward and let Edenred surprise you.

Every day we deliver innovative solutions to improve the life of millions of people connecting employees companies and merchants all around the world.

We know there are hundred ways for you to grow. With us you will expand your skills in a multicultural challenging and dynamic environment.

Dare to join Edenred and get ready to thrive in a globalcompany that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are and you contribute. Indeed the Edenred Group recognizes recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression disability origin religious belief and sexual orientation or any other criteria.

YOUR ROLE

We are seeking a motivated and experienced Customer Service Manager to lead an important division of our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures and setting customer satisfaction goals.

To qualify for the role the ideal candidate will have proven experience working in a customer service supervisors position with excellent knowledge of the latest industry trends measurements of customer service performance and experience with transformation of teams and CS addition to being an excellent communicator you will also demonstrate strong leadership and interpersonal skills.

• Improve customer service experience create engaged customers and facilitate organic growth

• Take ownership of customers issues and follow them through to resolution

• Develop service procedures policies and standards

• Analyze customer satisfaction KPIs performance metrics statistics and compile accurate reports

• Recruit mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

• Keep ahead of industrys developments and apply best practices to areas of improvement

• Control resources and utilize assets to achieve qualitative and quantitative targets

• Maintain an orderly workflow according to priorities

YOUR PROFILE

• 3-5 years of working experience as a Customer Service Supervisor

• BSc degree in Business Administration or related field

• Excellent knowledge of management methods and techniques experience in team transformation will be considered an asset

• Working knowledge of customer service software databases and tools

• Awareness of industrys latest technology trends and applications

• Deep knowledge of customer service performance metrics analysis

• Ability to think strategically and to lead

• Strong client-facing and communication skills

• Advanced troubleshooting and multi-tasking skills

• Customer service orientation

• Fluency in English

Apply now and Vibe with Us!