Director, Consulting (Senior Leader, Life Sciences) Intelligent Operations
Boston, NH - USA
Job Summary
The ideal candidate is a credible enterprise operations transformation leader with deep experience leading large-scale cross-functional transformations through the application of automation artificial intelligent and data-driven technologies someone who has led and delivered end-to-end operational transformation initiatives that improve efficiency quality and scalability of operations across functions such as clinical development regulatory quality manufacturing supply chain and commercial operations for clients within life sciences and who can engage as a trusted peer with client technology business and transformation leaders with the ability to shape operating model strategy and drive execution at scale strong executive presence life sciences domain expertise and a track record of driving offerings and team development. They are passionate about the role automation AI and data-driven decision-making play in enabling enterprise-wide operational transformation and sustained performance improvement to deliver faster innovation and better patient outcomes.
As a Senior Leader at Point B you will contribute to building and maturing the Intelligent Operations practice within the Life Sciences vertical including establishing delivery standards developing offerings growing the expertise of the team and driving coherence across how Point B delivers complex transformation work to clients. You will also deliver high-impact work alongside clients develop and mentor others and grow a portfolio of business through credibility-first engagement thought leadership solution development and cultivation of new and existing client relationships.
RESPONSIBILITIES:
Client Portfolio Development
- Build grow and manage a portfolio of strategic client relationships across the life sciences industry with emphasis on large pharmaceutical and biotechnology organizations
- Originate convert and expand new business opportunities driving revenue growth aligned to practice and firm targets
- Serve as a senior trusted advisor to executive stakeholders shaping strategy and guiding transformation initiatives
- Lead large complex consulting engagements ensuring delivery of high-quality executive-ready outcomes
- Translate client challenges into actionable solutions with measurable business impact
- Collaborate with Industry and Service Line leadership to develop and close opportunities including proposal development solution development and pricing strategy
- Develop and maintain a strong executive network across pharmaceutical biotechnology and broader life sciences organizations
Growth Offering and Go-to-Market Strategy
- Shape and evolve Point Bs life sciences value proposition including Clinical Trial Acceleration Commercial Model Innovation and adjacent offerings
- In collaboration with Service Lines define and refine service offerings and portfolio strategies aligned to market demand and growth objectives
- Develop and execute integrated go-to-market strategies spanning segmentation targeting positioning and messaging
- Design and implement commercialization strategies that improve client acquisition expansion and retention
- Leverage data-driven insights to inform market strategy customer segmentation and offering development
Intelligent Operations Practice Development
- Help shape and evolve the automation AI and data-driven operational transformation offering portfolio for life sciences clients spanning process redesign workflow automation AI-enabled decisioning and operating model transformation across R&D and commercial functions
- Contribute to and uphold delivery standards methodologies and quality benchmarks for Intelligent Operations engagements in the life sciences context ensuring Point Bs approach is defensible repeatable and differentiated
- Build and codify reusable assets including automation and AI solution accelerators process and operating model frameworks implementation playbooks and operational transformation point-of-view documents tailored to life sciences use cases
- Drive coherence across how the team scopes prices staffs and delivers operations transformation work elevating overall quality and consistency of Intelligent Operations engagements
- Contribute to firm-wide automation AI and operational transformation intellectual capital and represent the Life Sciences perspective in service line capability development and strategic planning
Subject Matter Expertise and Thought Leadership
- Provide deep domain expertise across multiple industry domains with strength in clinical development and R&D more broadly
- Advise executive stakeholders including CFOs COOs and CSCOs at the intersection of operations and life sciences strategy including process redesign automation AI deployment and adoptions operational workflows clinical technology ecosystems and operating model transformation
- Develop and publish perspectives on how automation AI and data-driven decision making are reshaping clinical operations R&D productivity and commercial execution in pharma and biotech; represent Point B in the market through thought leadership client presentations and industry forums to enhance brand presence and generate demand
People Development and Mentorship
- Develop mentor and coach team members with deliberate focus on building operations transformation competency including depth in process redesign automation AI and data-driven operations alongside consulting capabilities life sciences domain expertise and business development skills
- Provide day-to-day guidance and oversight to teams ensuring quality delivery and professional development
- Contribute to building a strong collaborative team culture aligned with Point B values
- Support talent development activities including recruiting onboarding and performance management
- Act as a firmwide leader and role model promoting continuous learning and knowledge sharing
- Identify Intelligent Operations competency gaps on the team; design learning pathways and mentoring structures that build durable expertise in operations transformation across a variety of functions automation and AI-enabled operations as applied to life sciences
- Build the pipeline of future Intelligent Operations subject matter experts (SMEs) within the Life Sciences practice partnering with hiring managers and delivery leaders on talent strategy
REQUIRED QUALIFICATIONS:
- B.A. or B.S.
- Proven track record of originating new business growing and scaling a book of business and cultivating c-suite relationships
- 15 years of consulting industry experience or a combination of consulting and direct industry including hands-on leadership in clinical development and operations or R&D transformation
- Demonstrated experience advising senior stakeholders on strategic initiatives shaping operating model (including CRO insourcing/outsourcing business process optimization op model design) and technology enablement (including automation AI and custom solutions); must include hands-on leadership or oversight of end-to-end operational transformation delivery not strategy advisory alone
- Deep understanding of the clinical development/clinical operations operating model including business functions roles and responsibilities technology landscape and regulatory impacts
- Exceptional executive communication structured problem solving and consulting storytelling skills
- Experience delivering and leading strategic engagements in pharma and biotechnology organizations
- Active network across breadth of the Life Sciences industry including Research Development and Commercial
- Proven ability to architect complex client engagements develop a portfolio of work and create new executive relationships
- Hands-on experience leading or overseeing delivery of operations transformations in life sciences including experience with enterprise technologies (e.g. Veeva Medidata SAP Salesforce) solution design change management strategies and driving AI and process automation in regulated environments
- Ability to engage credibly with client operations and technology leaders (CFO COO CSCO) as a peer not only with operational or clinical executives
- Familiarity with modern delivery approaches (agile product operating model DevSecOps) and practical experience applying them in regulated life sciences environments
- Experience in building or scaling an operations transformation-focused consulting capability or practice area including hiring and establishing delivery standards
- Ability to work on-site as requested
- Ability to work remotely
- Ability to travel up to 80%
- Ability to work non-standard hours as necessary
DESIRED QUALIFICATIONS:
- MBA desired
- Proven ability to lead complex engagements
- Experience coaching or mentoring others on day-to-day development andcareer progression
- Experience serving as an advisor to senior business leaders
- Experience with technology systems implementation PMO Operations and/or process improvement
Required Experience:
Director
About Company
Point B is a management consulting firm that specializes in leveraging technology to unlock human potential, taking a collaborative approach to business transformation.