Manager, Commercial Operations

Position Overview:

We areseekingastrategic data-drivenleaderwith a deep understanding of sales processes marketing strategies and customer successto join theGTM GTM Operations(EMEA/APAC)is a critical strategic partner to theVP of Sales in foster collaboration and alignment amongthe entire commercial organization including Sales Customer Success Marketing and ideal candidate will have a proventrack recordof building scalable processesandleveragingAItodrivesustained revenue analytical and strategic planning capabilitiesareessential.

Key Responsibilities:

Commercial Strategy and Growth

• Partner with theSales andFinance to develop and operationalize a commercial growth strategy ensuring alignment betweenpipeline and bookings targets capacityheadcountandbudgets

• Translate complex data into actionable recommendations forCommercialleaders

• Develop andmaintainsegmentation models and sales coverage strategies that align to growthobjectives drive focus andoptimizerep productivity

Forecasting & Pipeline Management

• Driveand evolve the sales forecasting frameworkimplementing a disciplined data-driven forecast cadence across all theatres and segments

• Utilize Salesforce GTM tools and data sets (snowflake)to drive predictability pipeline conversion stage hygiene and deal inspection processes.

• Leverage AI and machine learning capabilities within the existing data stack (e.g. Snowflake Salesforce) to enhance forecast accuracy surface pipeline risk earlier and automate routine reporting

• Deliver consistent reporting on performance-to-plan win/loss trends and funnel dynamics

GTM and Sales Efficiency

• Drive operational excellence by refining core sales processes methodologies and business cadences (e.g. territory management forecasting and pipeline reviews)

• Implement a standardized salesmethodology with clear stage definitions qualification criteria and progression benchmarks across segments

• Build andmaintainreporting frameworks dashboards and KPIs toprovideactionable insights into pipeline health sales performance and revenue forecasting

• Identifyand deploy AI-powered tooling across the sales workflowsuch as automated deal scoring forecasting models and conversation intelligenceto reduce manual effort and improve rep productivity

Territory Management

• Lead territory design in region ensuring sales coverage aligns with market opportunities and business objectives

• Continuouslyoptimizeterritory assignments and GTM approaches based on performance data and growth trends

Qualifications:

• 5-7 years of experience in Revenue Operations Commercial Strategy or Go-to-Market Operations

• Proven experience partnering directly with CROs CFOs and executive leadership to design and execute multi-year commercial plans

• Deepexpertisein Salesforce Outreach and other GTM tools.

• Strong analytical skills and fluency with forecasting funnel metrics sales velocity and retention/expansion KPIs

• Demonstrated success in improving sales productivity enhancing marketing performance and supporting customer success initiatives

• Experience designing sales methodologies and commercial processes that scale in B2B SaaS

• Comfort working cross-functionally and influencing without authorityexcelling at aligning diversestakeholdersaround common goal.

• High EQ clear communication skills anda strong senseof ownership

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About Us

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

Learn more or follow us onLinkedInandFacebook

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
• Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected towork onsite at least 50% of the time.We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}