Service Administrator

At RDO Equipment Co. were looking for a Service Administrator who enjoys keeping things organized accurate and running smoothly behind the this role youll support the service department by managing key processes that help our technicians managers and customers succeed. If youre detailâoriented customerâfocused and thrive in a fastâpaced environment this could be a great fit for you.

Whats In It For You:

• $20 $26 / hour
• Competitive wages and profit sharing program to match your skills and experience.
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings visit RDOs benefits page.
• A company that lives by its core values: theyre not just words on a wall theyre how we work grow and lead. Click here to learn more.

Why RDO

When you join RDO Equipment Co. youll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the worlds leading equipment and technology manufacturers but were a people business first. RDO has grown from humble roots guided by a familys values and shaped by the strengths voices and entrepreneurism of our team members.

Texas has a booming construction industry. The need for RDOs services and product expertise in this region is Irving youll work with customers of various scales to help them maintain efficiency and profitability throughout the year. These companies do the important work of building Texas infrastructure and supporting its economy relying on support from RDO team members every day. Join the growing team in Irving and make your impact today.

What You Will Do:

• Support work orders: Ensure service work orders are accurate properly charged and closed in a timely manner.
• Handle warranty claims: Process warranty and product improvement claims including submission followâup and related documentation.
• Maintain records and reporting: Keep service files reports customer profiles and equipment records organized and up to date.
• Be a service department partner: Communicate professionally with customers and internal teams to support a smooth service operation.
• For a complete list of duties and responsibilities view the full job description here.

What You Will Need:

• Strong organization: Ability to manage details documentation and multiple priorities in a fastâpaced environment.
• Customer service mindset: A focus on supporting others and delivering a positive experience for internal and external customers.
• Clear communication: Ability to communicate clearly and professionally both in writing and conversation.
• Techâsavvy: Confidence using computers and systems with the ability to learn new tools quickly.
• Service process knowledge: Familiarity with service workflows procedures and terminology is preferred.
• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why Youll Love It Here:

• People-first culture: In Irving we take care of our people through regular team-building events and outings.
• Team member support: A supportive team that cares about each others success and helps one another.
• A culture of safety: Two safety meetings per week and once-a-month safety committee meetings open to all team members.
• A focus on development: We prioritize team member development through a mentorship program that facilitates knowledge sharing and career growth especially for entry-level technicians.
• Shared goals: We strive to take care of our customers across functions. As a store we take a team approach to meeting these diverse needs.

Required Experience:

Unclear Seniority