Research Program Manager, Worldwide Grocery Stores (WWGS)

Are you passionate about understanding customers and want to help deliver high-quality research Join Amazons Worldwide Grocery Stores (WWGS) team and play a critical role in making research accessible and actionable! As a Research Program Manager supporting both Consumer Insights and User Experience Research teams within WWGS youll ensure our research is well-organized easily discoverable and effectively communicated across the organization. Youll gain exposure to research methodologies across two complementary disciplines while building the infrastructure that enables great research programs.

Key job responsibilities
- Own the strategic development and optimization of the centralized research knowledge repository and Airtable project management system implementing scalable processes and governance frameworks that enable efficient insight discovery and project tracking across the team
- Serve as primary point of contact for performance tracker maintaining consolidated CSAT dashboards triaging requests and routing complex projects to senior researchers
- Partner with senior researchers to conduct knowledge reviews for stakeholders by synthesizing insights from the research repository and syndicated studies delivering comprehensive summaries that answer business questions and identify relevant past research to reduce redundant research requests
- Design and maintain standardized research templates best practice guides and process documentation that ensure consistency quality and efficiency across team deliverables
- Lead outbound tracker recruitment campaigns monitoring campaign performance and troubleshooting issues with partner teams to ensure consistent customer feedback collection
- Partner with third-party research vendors to manage project timelines ensure deliverable quality and coordinate learning events
- Collaborate with senior researchers to optimize AI-powered tools and integrations identifying opportunities to improve document retrieval and implementing enhancements that accelerate insight generation


A day in the life
Your day includes optimizing the research repository architecture to improve discoverability maintaining the Airtable project management tool and building executive-ready dashboards that visualize CSAT and Brand Tracker data. Youll collaborate with senior researchers to enhance AI-powered toolsidentifying opportunities to improve how systems retrieve documents and implementing enhancements that accelerate insight generation. Youll coordinate logistics for upcoming studiesfrom vendor timelines to recruitment campaignswhile navigating survey platforms to access data for analysis and accessing data from syndicated research tools to help create more holistic insights for knowledge reviews. Throughout the day youre maintaining wiki documentation on research processes while building the operational infrastructure that makes research accessible and actionable across WWGS.

- Bachelors degree in management business administration economics engineering marketing
- 3 years of program or project management experience
- 3 years of advanced Microsoft Word and Excel experience
- Experience in managing multiple competing priorities simultaneously
- Proficiency with project management and collaboration tools (e.g. Sharepoint Airtable Asana)
- Experience implementing AI-powered tools or automation solutions to streamline research processes and reduce manual tasks
- Experience with survey tool platforms (e.g. Qualtrics Alida) with ability to navigate these tools to access data for analysis
- Experience with syndicated research tools (Nielsen Kantar IRI) for accessing and analyzing insights

- Experience in areas such as market research statistics finance or qualitative/quantitative research
- Advanced proficiency with Microsoft Office Suite (Excel Word PowerPoint) and SharePoint including experience with data analysis presentation design and collaborative document management
- Experience with SharePoint administration and search optimization including understanding of document organization metadata management and retrieval systems

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX Austin - 55600.00 - 97400.00 USD annually
USA WA Seattle - 80200.00 - 97400.00 USD annually