Position Overview

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As an HR Op Excellence and Enable Lead within PNCs HR Strategy Delivery and Risk organization you will be based in Pittsburgh PA; Cleveland or Columbus OH; Birmingham AL; Downers Grove or Chicago IL; Atlanta GA; Houston TX; East Brunswick NJ.

Own and evolve the enterprise change strategy for HR Modernization focusing on shaping behavioral change and building the conditions for sustainable transformation and adoption. The role establishes the conditions for successful change clarity of direction decision discipline and behavioral expectations while driving reinforcement across operating model process platform and AI-enabled ways of working. The advisor ensures that shifts in mindsets habits and behavioral norms take root and endure beyond implementation. They operate upstream of delivery ensuring that shifts in mindset role identity and ways of working are intentionally designed measured and reinforced at the enterprise level.

Responsibilities:
Define behavioral outcomes adoption principles and transformation guardrails as it relates to HR Modernization
Development behavior-focused interventions that shift mindsets habits and role identity
Conduct behavioral diagnostics to surface resistance patterns adoption risks and cultural barriers
Guide teams through role and identity transitions to build confidence in new and AI-enabled ways of working
Prepare clear decision options with trade-offs to support continuous incremental releases
Equip leaders with tools and expectations to model and reinforce new behaviors
Partner with PMO OCM Product Experience HRIS Process Risk and Communications to align behavioral and change impacts

Capabilities/Skills
Enterprise change and behavioral adoption design with measurable adoption KPI frameworks
Executive presence with the ability to influence leaders on behavior accountability and role evolution
Experience with product-mode change environments (incremental evergreen)
Leadership communication and change saturation management
Governance acumen: shaping decision materials trade off analysis and risk mitigation
Conceptual understanding of Generative AI agentic AI and AI augmented workflows and how they change work roles and decision-making Grounding in organizational psychology behavioral science or change-related social science disciplines

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Serves as a senior individual contributor partnering with HR functional leadership to enable the effective consistent and scalable operation of the HR function through behavioral adoption operating discipline and execution enablement. Focuses on how strategy operating models processes technology and AIenabled capabilities translate into sustained daytoday behaviors that support efficiency decision quality and employee experience. Owns critical elements of adoption strategy operating practices leadership reinforcement approaches measurement and insight generation. Operates with significant autonomy leading complex crossfunctional work through influence structured frameworks governance alignment and datadriven insights to support durable behavioral outcomes and mitigate execution risk.
• Translate strategy and design into durable operating behaviors. Partner with HR functional leadership to translate strategic direction operating model decisions and platform capabilities into clear repeatable operating behaviors that support consistent execution. Define practical expectations for ownership decisionmaking prioritization collaboration and delivery that can scale across the function.
• Lead behavioral adoption for new and evolving capabilities. Own the approach for driving adoption of new processes platforms operating practices and AIenabled capabilities. Focus on embedding behaviors into daily worknot onetime change effortsby designing adoption approaches aligned to how work actually gets done.
• Design leadership enablement strategies to reinforce behaviors. Develop leadership enablement strategies that equip HR leaders to consistently reinforce expectations and rolemodel desired behaviors. Create practical guidance narratives reinforcement mechanisms and escalation signals leaders can use to sustain adoption without directly coaching or managing leaders.
• Embed adoption and execution discipline into governance and rhythms. Partner with delivery product technology process risk and governance teams to ensure behavioral expectations are reinforced through forums decision rights intake and prioritization models and execution routines. Ensure adoption and discipline are built into how decisions are made and work is delivered.
• Own adoption measurement insights and continuous improvement. Define and operationalize metrics to assess behavioral adoption operating maturity and risk. Produce dashboards and insights that surface friction points tradeoffs and opportunities and drive continuous improvement through clearer expectations reduced friction and consistent documentation.
  

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Competencies

Decision Making and Critical Thinking Disruptive Innovation HR: Trends and Direction Influencing Organizational Change Management Organizational Savvy and Politics Planning: Tactical Strategic Process Management Strategic Thinking Workforce Analytics

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree PhD or certifications is desirable. Industry relevant experience is typically 8 years. Specific certifications are often lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $66000.00 $165600.00

Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.

Application Window

Generally this opening is expected to be posted for two business days from 04/29/2026 although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

Disability Accommodations Statement

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.