Imagine yourself

• Doing meaningfulwork thatmakes an everyday impacton the world around you.

• Thriving in a supportive team environmentthat inspires you to strive for excellence.

• Collaborating with a vibrant diverse global team.

• Joining a companywith a proventrack recordof success and an exciting future.

AtHach() aVeraltocompany we ensure water quality for people around the world and every team member plays a vital role in that mission. Our founding vision is to make water analysisbetterfaster simplergreenerand more informative. Weaccomplishthis through teamwork customer partnerships passionate experts and reliable easy-to-use solutions.

As part of our team and the broaderVeraltonetwork youll be part of a unique work environment where purpose meets possibility: where youll make an immediate measurable impact on a global scale by enabling the worlds everyday water needs and where youll have opportunities to foster your professional development and fuel your career growth.

Motivated by the highest possible stakesofclimate change and global healthwereworking together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: The Future of Water - Hach

We offer:

• Paid Time Off Paid Sick Leave Paid Company Holidays

• Professional onboarding and training options

• Career coaching and development opportunities

• Health benefits

• 401(k)

Reporting to theService Contract Support SupervisortheService Contract Support Representativeis responsible for supporting the Service Contracts Team through all aspects of initial quote preparation and distribution contract booking and invoicing pricing (as requested) credit and re-bill account receivable coordination proper service system management relating to the initiation and closing of repair jobs customer satisfaction and other duties as required to support the Service Contract Support Team in renewing standard contracts up-sell/ cross-sell and conversion of various service program contracts.This position is part of theNA Service Commercial teamlocatedinLoveland COand will beonsite.

In this role a typical day will look like:

• Process revenue-generating service transactions in Salesforce including purchase orders (POs) and new service agreements.

• Completing simple contract updates including but not limited to serial number swaps add-ons service changes etc.

• Answer and return incoming customer calls through a high-volume queue ensuring prompt professional responses.

• Review and process items within the Sales Folder including theaccurateupdating and administration of new product contracts

• Distribute key customer-facing documentation such as invoices and service confirmations.

• Make necessary instrument installed base changes/updates

• Collaborate with internal teams to support resolution of basic service-related questions and issues.

• Provide back-up coverage for team members during time offorhigh-volume periods.

• Meet or exceed performance expectations related to accuracy responsiveness and productivity.

• Assistwith all other duties as needed to ensure the success of the team.

Critical Success Factors

• Strong attention to detail ensuring accuracy and consistency across documentation systems and administrative tasks

• Selfdrivenwitha strong senseof ownership able to work independently whilemaintainingaccountability for results

• Demonstrates curiosity and sound judgment proactively asking questions to clarify expectations and improve outcomes

• Highly coachable receptive to feedback and able to apply guidance to continuously improve performance

• Wellorganizedwith strong prioritization skills effectively managing multiple tasks deadlines and competing demands

• Administrative and operational discipline capable of handling a high volume of transactional or coordination work with reliability andfollowthrough

The essential requirements of the job include:

• High School or equivalent required; Associate degree or some college coursework preferred

• Minimum1-year Customer Service experience

• Minimum 1-year general office experience or equivalent

• Demonstratedproficiencywith Microsoft Office products including Word Excel PowerPoint and other database applications

• Experience usingOracle Salesforce and/or Cisco Upstream is a plus

Hach is proud topartof the Water Quality segment ofVeralto(NYSE: VLTO) a $5B global leader dedicated to ensuring access to clean water safe food and medicine and trusted essential goods. When you joinVeraltosvibrant global network of 16000 associates you join a unique culture and work environmentwhere purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on and where youll have valuable opportunities to deepen your skillset pursue your ambitions and grow your career. TogetherwereSafeguarding the Worlds Most Vital Resourcesand building rewarding careers along the way.

For Colorado roles only:Weanticipate this requisition will be open for a minimum of five days though it may be open for a longerperiod of time. We encourage your prompt application.