Urgent Care Coordinator Chippenham (Out of Hours, Various shift patterns)

Are you interested in joining a dynamic team that provides the best possible care to patients

Are you seeking a new challenge and an opportunity to advance your career while gaining valuable experience within an Urgent Care setting If so we would love to hear from you!

We currently have an opportunity for one enthusiastic individual to join our Urgent Care team as an Urgent Care Coordinator on an out-of-hours basis including weekday overnights and weekend shifts. We are looking for individuals who thrive on working within a busy and varied environment and want to be part of a high-performing and supporting team.

*Please note that upon applying for this role we will be able to share our various working patterns which will include weekdays weekends and shifts within the out-of-hours period*

About the role

The Urgent Care Coordinator position is a multi-faceted 24/7 role requiring excellent communication skills in-depth knowledge of operational processes combined with a pro-active can-do attitude. The role ranges from being a responsive contact point in the Single Point of Access (SPA) to shift coordination for the SPA and the Out of Hours Urgent Care service.

Please note as our operation runs around the clock 365 days a year youll need to bring a flexible approach to working hours because our shift patterns include days/weekends overnights and Bank Holidays.

About you

If you are looking for career progression or a new challenge this position will offer you a unique experience with the support of a thriving team. Well provide all of the training and ongoing professional development you need to be confident and comfortable in your role.

You work at the heart of our Urgent Care team and ensure the best possible care is delivered to patients and service users in this diverse role. Our service can be extremely busy at times but you will thoroughly enjoy this environment where no two days are the same.

If you are organised and enjoy planning then your day could look something like this:

• Responsive point of contact for medical clinical and healthcare professionals. This includes working with the ambulance service and NHS 111.
• Planning ahead to ensure people and resources are best utilised.
• Assisting clinicians to access community health teams.
• Supervising operational staff.

Key Skills and Experience

• A good standard of general education.
• Experience in a similar role.
• Excellent communication skills.
• Attention to detail.
• Ability to prioritise your workload.
• Caring and empathetic nature.

About us

Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset Swindon and Wiltshire Integrated Care System.

We exist to simplify healthcare and improve lives by making care feel instant intelligent and human.

HealthHero is Europes largest digital health provider delivering 4 million consultations per year. But were just getting started. Weve built a seamless digital clinic that brings body and mind together from GP appointments and mental health support to long-term condition management. By sitting behind the worlds leading insurers and employers and supporting public health systems we make it easier for millions of people to get the care they need exactly when they need it.

We are a high-growth capital-backed business with a sophisticated scale strategy. Our team is a unique blend of digital-native pioneers management consultants creatives and industry-leading clinical experts.

We arent just digitising appointments; were building the next generation of healthcare. Were creating an AI-powered always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive sustainable health. At HealthHero we are digital when it should be and human where it counts.

Join us and help build a next generation health system the world is waiting for.

Were proud to be recognised as a Great Place to Work which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence.

Committed to achieving excellence in the delivery of person-centred care we invest in people resources and technology to continuously improve the quality of its services and organisational culture. This is testified by three consecutive outstanding ratings by the Care Quality Commission.

Why us

Our values guide us every day westrive to Simplify Own Aspire and Respect (SOAR)
andwererewardedwhen we do.

We value time therefore we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.

What we offer

• Generous holiday of up to 33 days per annum inclusive of bank holidays (pro-rata)
• Company Pension Scheme
• Simply Health cash plan membership
• Discretionary bonus scheme
• Life Assurance
• A base rate of 13.63/hr evening and weekend enhancements of up to 18.40/hr (dependent on shift times)
• Free staff parking

Apply

If you are interested in making a difference and believe this role is a good fit for you we would love to hear from you. For a complete job description or if you have any questions please contact our Recruitment Team at

Closing date: Friday 15th May 2026 (5pm)

Office-based: Chippenham Wiltshire

Additional information

*We reserve the right to close this job in the event we receive a sufficient number of applications.

**Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.

***Kindly note that we might require a degree of flexibility during the first four weeks of employment for training purposes subject to confirmation.

Equality Inclusivity and Diversity

In line with our commitment to Equality Inclusivity and Diversity we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such we welcome diverse applications from candidates irrespective of age disability gender reassignment marriage and civil partnership pregnancy and maternity race (including colour nationality ethnic and national origin) religion or belief sex or sexual orientation.

We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process please let us know by contacting us at

Safeguarding

Please seeherefor information relating to our commitment to safeguarding as a provider of healthcare.

Required Experience:

IC