Lead Receptionist | Lumino Broadway Dental | Full Time

Role Overview:

We are seeking an experienced Receptionist to step into a Lead Receptionist role at Lumino Broadway this position you will lead the front-of-house team within a busy dental practice ensuring seamless daily operations while delivering an exceptional patient experience.

This role is ideal for someone with solid reception experience who is ready to take the next step into a leadership role and support a high-performing team.

Key Responsibilities

• Lead and support the reception team to ensure efficient day-to-day operations and high service standards
• Manage appointment bookings and scheduling to optimise patient flow using the Practice Management System (PMS)
• Maintain accurate patient records and support clinical and administrative workflows through the PMS
• Provide professional and empathetic communication when handling patient enquiries both in person and over the phone
• Process payments and manage billing systems including Smartpay Easyclaim QCard and Afterpay
• Build and maintain strong patient relationships to enhance overall satisfaction and loyalty
• Effectively prioritise and manage multiple tasks in a fast-paced environment
• Remain calm organised and professional during periods of high patient volume

Qualifications :

• Previous experience in a dental or healthcare reception role
• Proven ability to lead mentor or support a small team
• Experience using a Practice Management System (PMS); dental PMS experience is highly advantageous
• Strong administrative and organisational skills with high attention to detail
• Excellent communication and interpersonal skills with a patient-focused approach
• Confidence in handling billing systems and payment processes
• Ability to multitask and work efficiently under pressure

Additional Information :

Broadway Dental is located in the atmospheric Palmerston North.

• Convenient location - within walking distance to shops amenities and eateries.
• Easily Accessible
• Centrally located in the heart of Palmy.

Applying with Us Heres What to Expect!

We know your time is valuable so weve made the first step quick and easy. Once you apply youll receive an automatic email with a few simple questions. Its a relaxed chatno pressure! Answer at your convenience and as soon as we receive your responses well be in touch to keep the process moving quickly.

Check your inboxwere excited to connect with you! 

Remote Work :

No

Employment Type :

Full-time