Enrollment Specialist

When our values align theres no limit to what we can achieve.

At Parexel we all share the same goal - to improve the worlds health. From clinical trials to regulatory consulting and market access every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.

Each of us no matter what we do at Parexel contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally we do it with empathy and were committed to making a difference.

Parexel is in the business of improving the worlds health. We do this by providing a suite of biopharmaceutical services that help clients across the globe transform scientific discoveries into new treatments. From clinical trials to regulatory consulting and market access our therapeutic technical and functional ability is underpinned by a deep conviction in what we believe in our values Patients First Quality Respect Empowerment & Accountability.

Key Accountabilities:

- Support Standard Operating Procedures (SOPs) Good Clinical Practices (GCP) and work processes to ensure the efficient and compliant clinical operation of the EPCU.
- Maintain a positive results orientated work environment building partnerships and modeling teamwork communicating to the team in an open balanced and objective manner.
- Ensure and support with daily work completion of enrollment for assigned studies and manage process closely to minimize waste.
- Accept inbound calls hotline consulting (give first information with relation to the single studies give appointments information to the published advertisements advice).
- Outbound consulting: daily work on new applications for all healthy studies within the volunteers database.
- Outbound consulting: daily work on new applications for studies with special populations/ patient studies within the volunteers database.
- Preparation of statistical metrics for patient studies as required i.e. evaluation of volunteers attendance at special pre-screenings.
Insert new valid volunteers into subject database.
- Allocate eligible volunteers to appropriate studies within subject database.
- Working closely together with study recruiter on specific projects performing and evaluating of study specific questionnaires management of screening appointments.
- Summon or cancel subjects for information sessions or screenings.
- Welcome and register volunteers and patients at information sessions on site.
- Statistical record keeping of volunteers and patients attendance at information sessions - by using information session tracking list.
- Work on website questions/requests and transfer to the corresponding employee of volunteers care.
- Verify volunteers and patient contact data in case of postal returns update subject database accordingly.

Skills:

- Sociable.
- Organizational talent.
- Independent.
- Flexibility and ability to work under pressure.
- Self-motivated and adaptable.
- Patient and tolerant and able to cope under pressure.
- Ability to handle confidential information with discretion.
- Excellent telephone etiquette.
- Computer skills and familiarity with research process is highly desirable.

Knowledge and Experience:

- Previous experience in office administration/database administration/tele sales experience or customer service work experience or similar CallCenter agent
- Preferable at least 1-year practical experience at Parexel Enrollment Department or CRO.

Education:

- School-leaving certificate of secondary modern school or A-level.
- Commercial medical or scientific education.

Language Skills:

- German: fluent in spoken and written.
- English: good command.