Manager, Operational Readiness (Construction Assurance)

Metrolinx

Job Location:

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express as well as the PRESTO fare payment system. We are also building new and improved rapid transit including GO Expansion Light Rail Transit routes and major expansions to Torontos subway system to get people where they need to go better faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx equity diversity and inclusion are essential to living our values of serving with passion thinking forward and playing as a team.

This role is an inoffice position based at our 20 Bay Street location. Our team is highly collaborative and much of our work benefits from inperson cocreation relationshipbuilding and handson partnership with leaders across the organization.

Our Operational Readiness & Performance Office is seeking a Manager Operational Readiness. This role will be responsible for implementing operational readiness for the GO&UPE Operations division. It ensures readiness is achieved in a planned and measured way. It provides people management for a diverse team of professionals including program change and customer experience specialists.

What will I be doing

Leads a structured readiness management approach which involves judging impacts to the operational side of GO&UPE Operations by assessing the release and sustainment of capital delivery and other operational initiatives change among all stakeholders impacted.
Accountable to GO&UPE leaders and teams for integrating readiness initiatives into their workflow with minimal disruption to the business.
Manages the implementation of readiness best practices methodologies governance and performance management for program change and coordination services to ensure goals are met and business users are satisfied.
Creates and delivers compelling communication tools and materials on readiness initiatives to prime GO&UPE Operations for entry into service while addressing the impacts of change on programs projects and groups of individuals.
Develops and executes readiness plans through stakeholder engagement communication coaching and coordination of organizational transition activities with groups external to GO&UPE across the broader enterprise.
Acts as the integrator and communication focal point for all readiness streams; ensure completeness of the overall readiness management plan with timely and actionable feedback to the Readiness Leads.
Leads the readiness process by delivering process and utilization training and guidance to user groups; implements the integrated readiness management plan.
Responsible for establishing strategies methodologies and tools to achieve readiness and enter service and looks for trends to guide readiness activities on future projects.
Reduces the impacts of readiness fatigue across the division by managing the pipeline and release of initiatives in the business.
Provides formal and informal readiness coaching to initiative owners and readiness streams.
Builds and manages the pipeline of readiness initiatives and determines when the business has the optimal capacity to initiate readiness in GO&UPE Operations creates and manages a schedule of readiness programs.
Analyzes complex information uncovers trends provides data-driven insights and conducts strategic initiatives to inform business actions and drive performance.
Gathers information on initiatives that will impact Operational readiness and proactively plans the timing of readiness program initiation.
Proactively identifies issues and risks and recommends and delivers appropriate plans/strategies to mitigate risks including oversight and communication of new initiatives.
Develops maintains and implements program risks and issues or RAID management standards processes and practices in alignment with the readiness management framework.
Represents the interests of GO&UPE senior leaders in readiness initiatives that will impact the business and proactively informs leaders in a professional personable and proactive way.
Actively contributes to and participates in governance committees as required to provide readiness management workload and delivery input for prioritization and resourcing decisions.
Manages readiness processes and communications for all stakeholders and participants; ensures an appropriate level of messaging accompanies the release of initiatives from other parts of the enterprise that are tailored to GO&UPE needs.
Directly manage a team of professionals providing leadership oversight and guidance in strategy aligned with business planning change implementation communications and delivering readiness over time and indirectly supports an adjacent team by providing guidance and feedback.
Deals with unexpected changes to deadlines tight time pressures and conflicting work demands and priorities from multiple contacts/clients
Require to travel throughout the Toronto area and be available outside of regular office hours to maintain business relationships and address issues as they arise. The position will also be required to visit a transit operating environment including train facilities and track alignment above and below grade. PPE IS REQUIRED whilst at the work site.

What Skills and Qualifications Do I Need

Completion of an undergraduate degree in Engineering Business or a related field or an equivalent combination of education training and experience.
Progressive experience leading complex program project and organizational change initiatives preferably within a public sector or similarly complex environment.
Strong understanding of operational environments (e.g. transit or service-based operations) to ensure change and readiness deliverables are practical and fit for purpose.
Demonstrated expertise in change management principles methodologies and practices with a solid understanding of how individuals and organizations move through change.
Experience conducting business process analysis and capacity planning to identify best practices service improvements and organizational impacts.
Proven ability to manage enterprise-wide initiative pipelines balancing priorities resources timelines and dependencies.
Strong stakeholder relationship and engagement skills including the ability to influence negotiate and collaborate with diverse internal and external partners.
Demonstrated leadership experience providing coaching facilitation and advisory support to leaders and teams within matrix and cross-functional environments.
Excellent analytical problem-solving planning and organizational skills with the ability to manage multiple priorities and navigate ambiguity with minimal oversight.
Highly effective oral written and presentation communication skills including experience preparing reports briefings work plans and executive-level materials.

Dont Meet Every Requirement

If youre excited about working with Metrolinx but your past experience doesnt quite align with every qualification of this posting we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities including those who identify as Indigenous Black racialized women people with disabilities and people with diverse gender identities expressions and sexual orientations.

Accommodation:

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process please let our Recruitment team know by contacting us at: or email .

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence we recommend that you check your email regularly. If no response is received we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants with the recent implementation of the Internal Mobility Policy the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policybefore submitting your application.

Should it be determined that any background information provided is misleading inaccurate or incorrect Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

Required Experience:

Manager

DescriptionMetrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express as well as the PRESTO fare payment system. We are also building new and improved rapid transit including GO Expansion Light Rail Transit routes and major expansions to Tor...