Sr. Manager, Americas Technical Support

Lead the Future of Technical Excellence as our Senior Manager Americas Technical Support!

Are you a courageous data-driven leader with a rare blend of deep technical fluency and compassionate management Trimble is seeking a high-performing Senior Manager to lead our Americas Technical Support organization overseeing a manager-of-managers structure that bridges core application support and specialized technical this pivotal role you will advocate for our customers and teams while navigating high-stakes escalations and executive-level strategy. If you are a results-oriented leader who views AI as a strategic tool and thrives in building high-performance cultures we want to hear from you.

About Us:

Trimble is a global technology company that connects the physical and digital worlds transforming the ways work gets done. With relentless innovation in precise positioning modeling and data analytics Trimble enables essential industries including construction geospatial and transportation. Whether its helping customers build and maintain infrastructure design and construct buildings optimize global supply chains or map the world Trimble is at the forefront driving productivity and progress.

AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture Engineering Construction and Operations.

What Makes This Role Great:

This position offers the unique opportunity to act as a manager of managers where you will directly shape the leadership DNA of our support organization. You will have the autonomy to drive technical innovationincluding the strategic implementation of AI toolswhile serving as a high-level technical bridge between core application teams and executive leadership. This is a role for a visionary pragmatist who wants to manage complex multi-domain support functions and have a direct hand in the growth and accountability of a large-scale technical team.

Key Exciting Responsibilities

Direct hire and mentor a team of managers fostering a high-performance culture of accountability and professional growth.

Drive operational excellence by using OKRs KPIs and data-driven metrics to optimize team productivity and justify strategic headcount.

Serve as the technical bridge between product teams and support translating complex challenges into clear insights for executive leadership.

Lead the charge in innovation by identifying and implementing AI tools to enhance onboarding continuous training and support efficiency.

Act as a high-level customer advocate during severe escalations using industry expertise to facilitate intelligent solution-oriented resolutions.

Essential Skills & Experience

10 years of experience managing people in a customer support environment specifically as a manager of managers.

Proven track record managing both core application and specialized technical support domains.

Expert ability to curate and present complex data and metrics to drive business decisions and justify budget or headcount requests.

Demonstrated experience in performance management including the ability to address underperformance decisively and handle complex HR processes.

Practical experience leveraging AI tools to enhance team effectiveness and scale support operations.

Bonus Points For:

Deep background in the construction industry including estimating fabrication structural engineering or construction accounting.

Technical familiarity with Trimble solutions such as ProjectSight TrimbleConnect Tekla SketchUp or MEP.

Experience navigating high-stakes customer calls and presenting to C-suite executives in a global SaaS environment.

Logistics:

Location: Westminster CO; Portland OR; or Alpharetta GA (In Office)

Travel Requirement: 10%

Why Youll Love Working With Us

At Trimble were not just a company that does goodwe are a team dedicated to making a tangible positive Real-World Impact. We build innovative solutions designed to solve the worlds most critical challenges. From construction sites to transportation hubs our work tangibly improves how people live build move and grow.

Youll work on projects that truly matter: Our purpose-driven culture means youll be helping to build and deliver solutions that make work faster safer and more sustainable for millions of people worldwide. Our impact is tangible from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a hidden gem. You will work with a collaborative supportive team that shares your purpose and fosters a genuine sense of belonging. Were a company of visionary pragmatists who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. Youll find an entrepreneurial spirit where success is often self-authored empowering proactive doers.

Technical Support Manager Director of Support Customer Success Leadership SaaS Support Manager of Managers AECO Technology Support Operations Performance Management AI for Support Technical Leadership Construction Technology Support Strategy

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible

Commission Eligible

Benefits: Trimble offers comprehensive core benefits that include Medical Dental Vision Life Disability Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the Apply Now button located in this posting.

Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.

At Trimble we are committed to fostering a diverse inclusive and equitable workplace where everyone can thrive. Guided by our core valuesBelong Innovate and Growwe embrace and celebrate differences knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer welcoming individuals of all backgrounds and advancing opportunities while embracing race color gender identity sexual orientation religion disability veteran status or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more please see Trimbles Code of Business Conduct and Ethics at under Corporate Governance.

Our mission to transform the way the world works starts with transforming how we work together. By actively listening asking questions and taking intentional actions we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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