Service Underwriter

In this multi-functional role an ideal candidate will be able to provide quality customer service to internal & external clients
underwrite new & existing business and provide superior end-to-end service in the Service Center. A Service Underwriter II
will have general expertise in underwriting profitability production agency relations and customer service and leadership
skills. The ideal candidate is someone who is self-motivated with strong multi-tasking ability.

While this role is posted as a Service Underwriter II we are open to hiring a Service Underwriter III based experience and technical expertise.

This is a remote opportunity that requires the working hours of 8:30am - 4:30pm PST.

Responsibilities:

• Underwriting Profitability Production Agency Relations & Customer Service
  o Make educated decisions on claims and risk controls
  o After issuance of new policies assist with onboarding insureds
  o General to working knowledge of new business risk analysis
  o Assist policyholders with policy changes renewal instructions drivers lists certificates of insurance
  cancellations reinstatements first loss reports billing/claims/policy inquiries replacement auto ID cards
  coverage questions etc. both over the phone and through written correspondence.
  o Enter accurate information onto the various computer systems from policyholder phone calls and written
  correspondence
  o Review policy change requests renewal instructions MVRs Experience Mods loss experience Loss Control
  reports and product brochures for risk acceptability. May consult management other underwriters websites
  and Best Underwriting Guide
  o Ask pertinent questions when a policyholder requests a policy change midterm and renewal. Select critical
  information needed
  o Utilizing negotiation and sales tactics knowledgably
  o Utilize underwriting resources
  o Work to de-escalate issues that are derived/perceived from our internal/external customers
  o Use analytical tools provided to track customer interactions and provide agencys with detailed information of
  these interactions
  o Work towards developing agency partnerships by having consistent communication and potential in-person
  visits
  o Building communication with agency expectations
  o Uses attributes including planning persuasion strategy and other tactics efficiently

• Leadership Responsibilities
  o Able to incorporate feedback and take direction well
  o Communicates successes & opportunities for improvement
  o Raises vital questions issues and recommends solutions where applicable
  o Gathers appropriate resources to problem solve
  o Plan & prioritizes daily activities
  o Reviews team schedule to support business need
  o Demonstrates solid judgment competence and knowledge critical to this role
  o Demonstrates the ability to recognize the need for changes and positively support change efforts
  o Promotes shared knowledge
  o Work to de-escalate issues that are derived/perceived from internal/external customers by taking
  accountability and ownership
  o Understands complex issues and initiates potential solutions

Qualifications:

• Education:
  ï Bachelors Degree preferred or equivalent work experience
  ï Preferred to have insurance coursework and/or designations
  ï Examples may include AINS AU CPCU
  ï Property & Casualty License required
  Experience:
  ï 3 years of relevant experience
  ï 3 years of customer service experience
  ï Independent agency experience is a plus
  
  

Pay Transparency Statement

UFG Insurance is committed to fair and equitable compensation practices. The base salary range for Service Underwriter II is $52000 - $68000 annually. The base salary range for Service Underwriter III is$60000 to $79000 annually. The aforementioned salary ranges represent the typical range for new hires in this role. Individual pay within this range will be determined based on a variety of factors including relevant experience education certifications skills internal equity geography and market data.

In addition to base salary UFG Insurance offers a comprehensive total rewards package that includes:

Annual incentive compensation

Medical dental vision & life insurance

Accident critical Illness & short-term disability insurance

Retirement plans with employer contributions

Generous time-off program

Programs designed to support the employee well-being and financial security.

This pay range disclosure is provided in accordance with applicable state and local pay transparency laws.