Events and Office Manager (mfd)

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Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Reporting directly to the Workplace Coordinator the Events and Office Ambassador will provide exceptional customer service to both internal & external customers. The right person will provide the first impression our visitors have of Audible events and therefore they will need to be on the ball in any situation; providing a lasting and unique memorable experience that makes our customers feel welcome comfortable and brings our Audible brand to life. Additionally this role will support workplace operations including mail and shipping duties ensuring seamless daily operations across all touchpoints. This person will need to work collectively as a team and show a passionate understanding of our guests needs and requirements striving to exceed expectations wherever possible in true Audible fashion.

Site responsibilities

• Events Meeting Rooms & all hospitality spaces must be presentable and show ready at all times whether set for use or reset as per the Audible design

• Execute and plan all requests across all Events & Hospitality functions (including but not limited to Events Meeting Room bookings Guest Services etc.)

• Follow processes correctly for all deliveries & catering

• Support workplace operations including managing inbound and outbound mail processing shipments coordinating courier services and maintaining organized mail/package distribution systems

• Adhere to local legislative and Audible H&S protocols

• Support catering as required executing a high level of creative design where possible

• Have a deep understanding of dietary allergens & intolerances being able to use this knowledge if asked from employees/guests

• Ensure vendor equipment is kept organised and is returned in the same condition as when it is delivered to Audible (where required)

• Back of house operations are maintained in a presentable & organised manner at all times (ie. storage spaces lift spaces pantry areas etc)

• Ensure furniture moves and resets are carried out as required this involves a high demand of lifting & shifting heavy items including equipment & furniture

• Manage last minute/urgent requests in a timely manner and problem solve challenges as required

• Execution of required tasks as per the Events requirements

• Ensuring maintenance issues are logged and ticketing system and escalated as appropriate

• Be proactive in communicating to the Team/Client and helping to find solutions when needed

• Ensure hands on training is applied particularly to ensure Audible property is cared for and maintained as much as possible (ie. furniture equipment)

• Be a key player in the Audible ERT program responding to emergencies on behalf of Audible and the Workplace Services team

• Ensure a high level of customer service is given by the whole team at all times

• Flexible approach to demand and working hours (possibly involving evenings and weekends)

Key relationships

• Work closely with the respective Events & Workplace team on a daily basis

• Establish a solid relationship with the key stakeholders

• Daily contact with potential and existing customers it is vitally important that the right impression of Audible is expressed at all times

• Daily contact with Audible employees at all levels it is important that we offer the same high level of customer services to them as we do to all guests

• Regular contact with external vendors

• Work closely with the Janitorial team on the ground ensuring spaces are clean & tidy

• Adhere to strict corporate security policies at all times

• Build strong working relationship with on site security Team

• Promote the importance and process of Security rules and procedures

• Keep security and H&S in mind as a priority when events are in place

Qualifications:

• Preferred Hospitality/ Events experience particularly in Front of House/Operational role

• Highly organised and excellent time management

• Strong Customer service background in a fast paced environment

• Intermediate-advanced IT skills

• Fluent in English and German

• Passionate attitude for Customer service

• Friendly helpful and willing to go the extra mile to help meet our customers needs

• Able to prioritise effectively

• Proactive and positive attitude

• Team player & problem solver

• Excellent interpersonal and communication skills including understanding for the use of confidentiality and diplomacy

• Excellent multi-tasking project management and organisational skills

• Ability to work in a fast-paced environment and meet deadlines

• Great motivator

• High attention to detail

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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