Family Self Sufficiency Team Leader for the Division of Program Policy and Innovation

About The Agency:

The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the citys housing and diversity and strength in the citys neighborhoods because every New Yorker deserves a safe affordable place to live in a neighborhood they love.
- We maintain building and resident safety and health
- We create opportunities for New Yorkers through housing affordability
- We engage New Yorkers to build and sustain neighborhood strength and diversity.


Your Team:

The Division of Program Policy and Innovation (DPPI) will provide support across the Office of Housing Access and Stability (HAS) to coordinate policy development and analysis support implementation of new rules and regulations monitor program integrity and compliance manage the selection of contracts for project-based rental assistance and improve outcomes for program participants beyond affordable housing. Risk Management Specialists in the Regulatory Compliance Unit will ensure federal and local rules are successfully implemented and where possible remediation opportunity is provided to those who fail to meet requirements.

Your Impact:

DPPI is hiring a Team Leader for its Family Self-Sufficiency (FSS) Program. The FSS program enables families receiving Housing Choice Voucher or Section 8 assistance to achieve economic independence. HPD promotes self-sufficiency in partnership with other organizations and offers education job training job placement and financial literacy services. The program also provides a financial incentive for employment by depositing monthly credit into escrow accounts if a households tenant share increases due to employment. More information on HPDs program can be found at

All Team Leaders in the Division of Program Policy and Innovation are expected to perform similar duties and responsibilities. Team Leaders are responsible for monitoring tracking and delegating work to a team of Case Managers or Specialists assigned to his/her team. Team Leaders are mentors and provide training in accordance with the applicable program rules and regulations. Team Leaders work with Case Managers to ensure that necessary and important services are performed to assist and expedite vouchers to HPD clients. These services may consist of meeting with groups either in-house or attending workshops or community events. They are also expected to participate in tenant activity programs in projects to coordinate functions with the goal of improving tenant-management relations and to improve and encourage participation related to the subsidy program. Additionally Team Leaders will perform similar duties and responsibilities to ensure participant cases are accurately screened and reviewed for completeness and in compliance with Federal HUD Rules and Regulations.

Your Role:

-Responsible for the initial application screening eligibility determination contract preparation client briefings rent calculations file preparation interim reexaminations annual recertifications client transfers data entry of required information into the Elite Section 8 Database and general communication with clients and landlords via telephone e-mail mail and in-person meetings.
-Review cases develop unit goals and objectives monitor staff productivity interfacing with landlords and clients.
-Manage and ensure that staff members are working within federal regulatory and local policy guidelines.
-Team Leaders will be cross trained in all the areas of rental subsidy administration.
-Team Leaders are required to take various mandatory trainings.
-May be assigned to related tasks as programmatically needed.
-Team Leaders will provide input and assist Coordinators with Performance Evaluations

Preferred skills

-Excellent Communication Skills
-Strong Customer Service Focus
-Computer Proficiency
-Bilingual a Plus
-Section 8 or other Rental Subsidy experience a Plus

Authorization to work in the United States is required for this position. The NYC Department of Housing Preservation and Development does not provide sponsorship for international employees for visa applications extensions or status changes including H-1B visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application.

COMMUNITY ASSOCIATE - 56057

Qualifications :

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to 1 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time