Senior Director, Operations & Business Continuity

The Senior Director Enterprise Resilience & Service Continuity is a senior leadership role accountable for ensuring the continuous availability and recoverability of the companys most critical business services. This role owns endtoend business service availability spanning technology people processes and thirdparty dependencies and serves as the enterprise authority during major operational disruptions. 

This leader is responsible not only for keeping technology running 24x7 but for ensuring the business can continue to operate when disruptions occurwhether caused by technology failures cyber incidents thirdparty outages or external events. When disruptions exceed tolerance this role is accountable for directing enterprise recovery efforts and restoring business operations within approved timeframes. 

The role reports to the VP of Infrastructure Architecture & Innovation and operates as a peer to senior leaders in cybersecurity infrastructure engineering and IT service management. 

Responsibilities:

Enterprise Business Service Availability 

• Own enterprise accountability for the availability and recoverability of Tier 1 and Tier 2 business services. 

• Partner with business leaders to define and maintain service recovery objectives aligned to business risk tolerance. 

• Ensure technology operational processes and manual workarounds collectively support approved recovery targets. 

• Proactively identify and escalate risks that threaten business service availability even when systems appear operational. 

• Lead troubleshooting and resolution efforts for complex network incidents outages and performance issues. 

• Direct the 24/7 Command Center operations ensuring real-time monitoring and rapid response to network events and incidents. 

• Develop and maintain operational dashboards reporting tools and escalation procedures. 

• Collaborate with IT security and business units to coordinate incident response and communications. 

• Drive continuous improvement initiatives to enhance detection response and recovery capabilities. 

Enterprise Resilience & Business Continuity 

• Lead the design execution and continuous improvement of enterprise resilience disaster recovery and business continuity capabilities. 

• Ensure business continuity plans are actionable tested and aligned to real operational dependencies. 

• Direct enterprisewide resilience exercises including executivelevel and scenariobased simulations (e.g. cyber events supply chain disruption facility loss).  Ensure Sr. Leadership awareness and follow-up on any gaps found. 

• Provide regular executive and boardlevel reporting on resilience posture gaps and risk exposure. 

Command Center & Incident Leadership 

• Own 24x7 enterprise command center operations including monitoring escalation and response coordination including Crisis Management when appropriate. 

• Serve as the Enterprise Incident Commander during major operational disruptions. 

• Direct crossfunctional response efforts across IT cybersecurity business operations communications legal and external partners. 

• Ensure clear timely and accurate communication to executive leadership during incidents. 

Crisis Management & Business Recovery 

• Lead enterprise response and recovery efforts for major outages cyber incidents and business disruptions. 

• Ensure rapid restoration of critical business processes not just technical components. 

• Maintain authority to mobilize resources override standard processes and escalate decisions to protect the business. 

• Conduct postincident reviews focused on business impact root cause and systemic improvement. 

Risk Compliance & External Accountability 

• Ensure enterprise compliance with regulatory contractual and industry requirements related to availability resilience and continuity. 

• Represent the organization during regulatory reviews audits and external incident assessments. 

• Partner with Risk Compliance and Security leaders to align operational resilience with appropriate levels of risk management. 

Qualifications :

Required:

• Bachelors Degree or equivalent education and 15 years of experience.
• 10 years of progressive experience in enterprise operations infrastructure service management or resilience leadership. 
• Build and lead highperforming teams across command center operations service availability and resilience planning. 
• Establish clear performance metrics tied to business outcomes not just technical measures. 
• Influence senior leaders and business stakeholders to embed resilience into operational and technology decisionmaking. 
• Drive a culture of accountability preparedness and continuous improvement. 
• Demonstrated experience leading enterprisescale incident response and business recovery. 
• Proven ability to operate with authority and credibility during highpressure executivelevel situations. 
• Strong understanding of operational resilience disaster recovery business continuity and enterprise risk. 
• Exceptional leadership communication and executive presence.

Preferred:

• Experience with cloud networking cybersecurity and automation tools.
• Relevant certifications (e.g. ITIL PMP CISSP resilience or continuity certifications).
• Masters degree and work experience in the pharmaceutical industry.

Additional Information :

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: 

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of thisposting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic locationand we may ultimately pay more or less than the posted range. This range may be modified in the future. 

• We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.

• This job is eligible to participate in our long-term incentive programs. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commissionincentive benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole and absolute discretion unless anduntil paid and may be modified at the Companys sole and absolute discretion consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more visit  & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:

Work :

No

Employment Type :

Full-time