Customer Experience Associate

Organisation: ESPO

Work Location:Barnsdale Way Grove Business Park Enderby Leicestershire LE19 1ES

Salary:Grade 726832 - 28146 Per annum (Pro rata for part time)

Working Hours:37 per week

Contract Type:12 Months Fixed Term

Do you have a passion for delivering excellent customer experience If so you could be exactly what we are looking for.

We have an exciting opportunity to join ESPOs busy fast paced Customer Experience Team based in Leicester.

About the Role

Our Customer Experience Team is the first point of contact for our customers. The role involves dealing with a wide range of customer enquiries which will include taking and entering new orders general customer enquiries product and account advice to name but a few.

You will liaise directly with our customers internal teams and third-party support partners to achieve the best outcome for our customers.

The role is both challenging and rewarding we need people that can work at pace make sound decisions and work as part of a team.

Youll have experience of working in a customer service environment be able to build rapport accurately record information and an ability to problem solve with a genuine desire to help customers.

Great verbal and written communication skills are essential as is a positive flexible and resilient mindset with the ability to work collaboratively with colleagues throughout our organisation.

About You

To apply for this post you must:

• Minimum of 4 GCSEs A-C grades including English Language or other qualifications of an equivalent level OR Demonstrable experience
• Experience of handling a high volume of customer enquiries by phone and email. Experience of working with customers in a contact centre or fast paced customer service environment.
• Clear understanding of how to deliver excellence in customer service. Good understanding of working in a retail environment. Able to utilise information and technology to resolve issues
• Excellent verbal and written communication skills
• Take ownership and resolve enquiries for customers
• Excellent IT Skills including experience of working with complex systems and databases to interrogate record and resolve customer enquiries. Ability to accurately enter customer data
• Experience of managing workload achieving targets

Wed also expect you to shareour commitment to our valuesand will ask you to evidence when you have demonstrated them as part of the interview process.

What we offer:

• Flexible working opportunities and access to employee benefits portal with car lease scheme.
• 25 days annual leave plus bank holidays (increasing to 30days after 5 years service) and a scheme to buy additional leave.
• Local Government Pension Scheme with a generous employer contribution.
• Opportunities for learning and development
• Great office location next to Fosse Park with free on-site parking and easy access to M1 and M69.

Interested in Flexible Working

We are open to discussions about flexible working which may include part time working job sharing term-time working flexible start and finish times and hybrid working depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below.

For more information or an informal discussion please contact:

James Bagshaw - Customer Experience Manager

Telephone:

Email:

How to Apply

At ESPO were looking for top talent from all walks of life. Whoever you are wherever youre from and whatever your background - we care about what you bring to our organisation not just whats on your CV. Thats why weve designed a recruitment process thats fair accessible and focused on potential. And with benefits that support people at every age and stage of life we make sure you can thrive - both personally and professionally.

Click the apply button to submit your application ensuring that you upload a supporting statement that explains how you meet the criteria listed in the About You section above. Without this information we wont be able to assess your suitability for the role and your application will be rejected. For tips on how to write your statement see theHow to Applysection on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format please contact our Employee Service Centre by telephoning0(select option 2) or raise a ticket via our online portal: applying for this post you agree to ourTerms and Conditions.