Tech & AV Support Technician

• Demonstrate commitment to Shedds vision mission and values
• Collaborate with Shedd teams and vendors as needed
• First point of contact for end-user technology needs including hardware software and desktop access
• Develop and provide training and support documentation for all Shedd employees
• Prepare andmaintainnew laptopstabletsand workstations for Shedd employees
• Assistin supporting telephony infrastructure and its associated end user hardware and software
• Performs daily exhibit walkthroughs verifying and troubleshooting the technical operation of the overall Shedd AV experience for guests
• Maintain an inventory of all Shedd owned hardware including user devices andfacilitatingAV equipment
• Respond to and log workflowsregardingemployee technology/AV requests via JIRA ticketing system
• Arrange andoperateAV equipment formeetings classes programs and events as needed
• Serve as live show production assistant for programs and productions as needed
• Create and update technical documentation related to technology and AV systems configurations process procedure and knowledgebase articles
• Maintain an ongoing understanding of current andemergingtechnologies
• Must be able to work onsite during normal business hours as well as on weekends and holidays
• Must be able to work in a fast-paced ever-changing technology environment
• Other duties as assigned

QUALIFICATIONS: The requirements listed below are representative of the knowledge skill and/or ability required.

Education:Minimum of a high school diploma and training in technology support orAVengineering and/or equivalent experience providingtechnologyand AV support

Experience:

• 2 yearsof experience in the IT or AV field preferred
• Experience withvariousIT and AVtechnologiesincludinginteractive displays projectorsdigital signageAV environmentsmicrophones andvideoconferencing
• Knowledgeofand experience with various operating systems includingMicrosoft Windows MaciOS and Android
• Knowledge of various common customer software packages including Microsoft 365 G-SuiteandAdobeSuite
• Strong customer service communication and problem-solving skills
• Must be able tomaintaineffective relations with users at all levels and positively interact with customers with complex or challenging needs
• Ability to learn quickly and to communicate technical issues to non-technical personnel

Designations/Certifications:CompTiaA MCSE ACMT CTS and/or Dantepreferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Lift up to60pounds
• Sit
• Stand
• Stoop
• Walk
• Climb ladders
• Operate lift

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this person may be exposed to:

• Heat
• Cold
• Electrical shock
• Low noise
• Moderate Noise
• Loud Noise

BENEFITS OF WORKING AT SHEDD:We offer competitive compensation packages and opportunities for professional growth within our organization.

• Medical Insurance including FSA and HSA plan options
• Vision and Dental Insurance
• Accrued Paid Time Off
• Up to 12 Paid Holidays
• Life Insurance
• Parental Leaveand Adoption Assistance
• 401(k)
• Discounted Parking and Public Transit Subsidies
• Employee Assistance Program
• Employee Wellness program including Preventive Care Incentive
• Employee Discounts
• Employee Tickets