LAN and Network Technician

• Administer and manage the Kaseya platform including configuring policies monitoring endpoint health applying updates and resolving system alerts.
• Troubleshoot Kaseya-related issues and escalate complex problems to the appropriate product owner when necessary.
• Manage and maintain integrations between Oomnitza and other IT systems such as Kaseya Intune and Absolute to ensure accurate asset tracking and reporting.
• Generate reports and dashboards on asset utilization compliance and lifecycle status for stakeholders.
• Administer and configure Microsoft Intune ensuring proper device enrollment and adherence to organizational policies.
• Manage mobile device management (MDM) and mobile application management (MAM) policies within Intune.
• Deploy applications updates security configurations and enforce compliance settings through Intune.
• Troubleshoot device enrollment issues and provide backend support for Intune-related problems.
• Implement secure endpoint management practices including encryption remote wipe capabilities and conditional access policies.
• Provide technical support to end-users by diagnosing and resolving hardware and software issues across desktops laptops and mobile devices.
• Serve as the primary point of contact for endpoint management system access and IT hardware support inquiries.
• Manage and resolve support tickets efficiently escalating more complex issues to specialized teams as needed.
• Support device deployment imaging and configuration for new and existing users.
• Maintain and support system integrations across Kaseya Oomnitza Intune and other IT tools to ensure operational efficiency.
• Monitor system performance identify issues and recommend improvements to enhance reliability and scalability.
• Collaborate with cross-functional IT teams to streamline workflows reduce manual processes and improve system efficiency.
• Conduct routine system health checks maintenance and updates across IT infrastructure.
• Maintain detailed documentation for system configurations policies workflows and troubleshooting procedures.
• Document system changes issue resolutions and operational processes for knowledge sharing and future reference.
• Generate and deliver regular reports on system performance asset accuracy endpoint compliance and support metrics.

Required Qualifications:

• 10 years of proven experience as a Technical SME or similar role with a strong background in IT asset management and network support.
• Demonstrated extensive knowledge of IT asset management principles including compliance lifecycle management and industry best practices (e.g. IAITAM standards).
• Strong analytical and problem-solving skills with the ability to interpret data and deliver actionable insights.
• Proven leadership abilities with a track record of successfully driving IT initiatives and projects.
• Bachelors degree in Computer Science Information Technology or a related field; equivalent professional experience may be considered in lieu of a degree.

Preferred Qualifications:

• Relevant industry certifications such as IAITAM Certified Asset Management Professional (CAMP) or Microsoft Certified: Modern Desktop Administrator Associate.