Return to Work Program Manager

Key Responsibilities

• Provide leadership and guidance to the RTW Specialist team to ensure efficient high-quality program operations.
• Act as a preceptor and trainer for RTW Specialists; coach and retrain team members as needed to drive performance quality and productivity.
• Assist the Program Manager with team oversight workflow management and achievement of program objectives.
• Serve as a subject-matter resource to AmeriSys and USIS departments regarding return-to-work and vocational services.
• Direct and manage return-to-work efforts for injured employees within assigned territory.
• Conduct job analyses and assessments of employer worksites to identify modified or transitional duty opportunities.
• Coordinate return-to-work plans through direct employer contact job search efforts labor market surveys and vocational analysis.
• Evaluate implement and monitor transitional work plans including timelines and outcome effectiveness.
• Apply third-party guidelines medical restrictions and professional expertise to assess placement feasibility.
• Maintain ongoing contact with injured workers to determine status needs goals and return-to-work options.
• Maintain regular follow-up with employers clients and injured workers post-placement in accordance with program guidelines.
• Maintain accurate timely and complete documentation in claims systems databases and formal written reports.
• Enter and maintain RTW data in Microsoft Teams and associated databases; prepare graphs metrics and statistics as needed.
• Document vocational service outcomes placement opportunities and recommended rehabilitation plans.
• Submit required productivity documentation accurately and on time.
• Liaise with physicians nurses adjusters employers attorneys state agencies and other stakeholders to facilitate successful RTW outcomes.
• Coordinate employer site visits to educate train and motivate stakeholders on transitional work opportunities.
• Ensure compliance with all applicable medical legal confidentiality and accreditation standards.
• Maintain strict confidentiality of all medical and case-related information in accordance with state and federal laws.
• Perform job duties primarily in the field with frequent travel within the designated territory.
• Safely operate a personal motor vehicle to attend appointments and employer site visits.
• Perform other duties as assigned.
  
  

Skills knowledge & expertise

• Working knowledge of return-to-work job accommodation and transitional duty programs.
• Understanding of Workers Compensation medical management principles and practices.
• Ability to stay current on industry trends standards and regulatory changes.
• Strong leadership coaching and team development skills.
• Analytical interpretive and problem-solving abilities.
• Excellent written and verbal communication skills with a strong customer service orientation.
• Ability to work independently with minimal supervision while meeting productivity standards.
• Proficiency with personal computers and business software including Microsoft Office applications.
• Willingness to work extended hours as necessary to meet business needs.
• Vocational Consultant with a minimum of two (2) years of experience in industrial or occupational case management and/or vocational services; or Registered Nurse (RN) Physical Therapist (PT) or Occupational Therapist (OT) with comparable Workers Compensation or vocational experience.
• Advanced working knowledge of Workers Compensation claims; managed care organization experience preferred.
• One or more professional certifications preferred: CRRN COHN CDMS CCM CRC.
• Proof of current state certification and licensure where applicable.
• Demonstrated ability to effectively lead and coach a business department fostering engagement and minimizing turnover.

Equal Employment Opportunity & Legal Notices

• Medical dental and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Timeoff policies including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for nonexempt employees
• Paid holidays
• Life insurance and shortterm and longterm disability coverage