Service Writer (Indian Motorcycle Specific)

Job Summary:

We arent just looking for an anyone; were looking for a gearhead who understands that an Indian Motorcycle is more than a machineits a legacy of American craftsmanship. As our Indian Motorcycle Service Writer you are the bridge between the wrench and the rider. You will command our parts counter and service flow ensuring that every Scout Chief and Pursuit that leaves our bay is built for the long haul and finished to a premium standard.

Key Responsibilities:

The Parts Command

• The Go-To Source: Masterfully navigate OEM and aftermarket catalogs to source everything from Thunderstroke performance kits to custom chrome trim.
• Inventory Edge: Keep the shelves stocked with the essentials that keep our riders on the road anticipating the Spring Rush before it even hits.
• Tech Support: Act as the right hand to our Master Technicians identifying the exact specs needed to minimize downtime and maximize torque.
• Curb Appeal: Ensure our parts boutique looks as legendary as the bikes on the floororganized premium and inspiring.

Labor & Performance Coordination

• Blueprint the Build: Prepare surgical repair orders and labor estimates that respect both the technicians time and the customers investment.
• Workflow Velocity: Track the pulse of the service bay ensuring jobs move from the lift to the lot without missing a beat.
• Documentation: Handle warranty claims and manufacturer compliance with the precision of a fine-tuned engine.

The Rider Experience

• Concierge Connection: Deliver a high-octane customer experience via Kenect phone and face-to-face interactions.
• The Consultant: You dont just sell partsyou help riders realize the potential of their machine. Youre the expert on Stage 1 intakes slip-ons and ergonomic upgrades.
• Clear Communication: Translate technical shop talk into clear professional value for our clients.

Qualifications & DNA:

• V-Twin Fluency: Deep-rooted knowledge of motorcycle mechanics specifically heavy-weight cruisers and baggers.
• Dealership Grit: Previous experience in a powersports or high-end automotive environment is required.
• DMS Mastery: Proficiency with dealership management systems (Lightspeed or similar) and a knack for digital organization.
• The Draper Standard: Professionalism that matches our luxury brand with the communication skills to handle high-net-worth clientele.
  

Preferred Attributes:

• The Lifestyle: You dont just work here; you ride. You understand the culture the rallies and the Spirit of the Road.
• Obsessive Detail: You notice the missing bolt or the misaligned invoice before anyone else does.
• Proactive Engine: You dont wait for instructions; you identify bottlenecks and clear them.

Compensation & Perks

• Competitive Pay: Strong base salary or hourly wage with performance-based Full Throttle incentives.
• The Goods: Deep employee discounts on parts gear and service to keep your own ride dialed in.
• Benefits: Comprehensive health dental and vision coverage. Paid Time Off and 401(k) with company match.
• Growth: Access to manufacturer-direct training and Indian Motorcycle certifications.

Required Experience:

Manager