Service Manager
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Job Location:
Lanham, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
About Us
We design install and maintain advanced electrical systems. Our expertise spans traditional electrical contracting security solutions audio-visual integration wireless networking and building management systems.
Job Summary
Electrical Service Manager
Position Overview
The Electrical Service Manager is responsible for overseeing the daily operations of the electrical service department ensuring high-quality workmanship excellent customer service and efficient project completion. This role involves managing service technicians coordinating schedules estimating jobs ensuring compliance with codes and safety standards and fostering strong relationships with clients. The Electrical Service Manager plays a key leadership role in driving growth profitability and customer satisfaction for the company.
Essential Duties & Responsibilities
Key Responsibilities
Team Leadership & Supervision
- Lead mentor and supervise service technicians and support staff.
- Conduct training on technical skills safety practices and customer service.
- Manage employee performance evaluations and scheduling.
Operations Management
- Oversee daily service operations ensuring timely and efficient job completion.
- Review work orders assign tasks and monitor progress.
- Maintain accurate records of jobs materials and costs.
Customer Relations
- Act as the primary point of contact for clients regarding service needs issues and inquiries.
- Provide estimates proposals and recommendations for electrical service work.
- Ensure high levels of customer satisfaction through clear communication and follow-up.
- Financial & Administrative Duties
- Prepare job estimates budgets and invoices.
- Monitor department expenses profitability and efficiency.
- Assist in setting and achieving sales and service goals.
Compliance & Safety
- Ensure all electrical work complies with NEC local codes and company standards.
- Enforce safety protocols and conduct regular safety meetings.
- Maintain licensing permits and certifications as .
Qualifications & Skills
- Licensed Journeyman or Master Electrician (preferred).
- 5 years of electrical service experience with at least 2 years in a supervisory/management role.
- Strong knowledge of NEC local codes and safety regulations.
- Excellent leadership communication and organizational skills.
- Ability to read and interpret blueprints technical drawings and job specifications.
- Proficient in project management scheduling and estimating.
- Customer-focused with strong problem-solving abilities.
- Proficiency in business software (Microsoft Office scheduling/dispatch software etc.).
Benefits
Benefits
- Medical and Dental (100% of the premium covered by Miller Electric)
- 401k retirement with company matching
- Vision plans
- Disability Insurance
- Basic and Supplemental Life Insurance
- Flexible Spending Accounts
- Travel Accident Insurance
- Paid Vacation & Holidays
- Tuition Reimbursement Program
- College Coach Services
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Equal Opportunity Employer
Affirmative Action Policy
Please review our Affirmative Action Policy.
Notice to Prospective Employees
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
Required Experience:
Manager
About Company
Miller Electric helps companies build, monitor, maintain, and optimize the entire life-cycle of their energy and information infrastructure.
