Senior Manager, Partner Programs & Strategy

Heres a summary of the role:

Diligent is seeking a Senior Manager Partner Programs & Strategy to architect launch and continuously improve a global partner program that turns partner motions into scalable operating mechanisms enabling partners to drive revenue adoption and customer impact across our ecosystem.

This is a role for someone who thrives on building structured data-driven programs and translating strategy into operational execution with a hands-on approach to partner program design governance and performance management.

At Diligent youll play a central role in shaping how partners engage operate and deliver value. Youll design and run end-to-end partner program frameworks across Advisory Resale MSP AWS Marketplace and Technology Alliances covering onboarding enablement certification governance incentives and deal registration. Youll define partner KPIs build performance dashboards and deliver executive reporting across pipeline bookings revenue attribution and forecast using insights to continuously optimise program performance and partner ROI.

Working cross-functionally with Sales Marketing Legal Product Finance and Revenue Operations youll ensure alignment across Salesforce and PRM systems partner data models attribution rules and commercial processes. Youll also support the full partner lifecycle including onboarding contract management pricing and incentives MDF and commission processes and ongoing governance compliance and optimisation of program performance.

This role operates on a hybrid model with an expectation of 50% office-based work; however remote working arrangements may also be considered. This opportunity is open to candidates based in the United States only.

Regrettably we are unable to provide visa sponsorship so you must be eligible to work in the US.

Heres a breakdown of what youll do (not all of it just the important stuff):

• Own the end-to-end partner program framework across tiers requirements benefits and incentives for multiple partner types including GSIs SIs Resellers MSPs and Technology Alliances
• Design and manage partner onboarding enablement implementation certification and lifecycle processes to drive partner productivity
• Establish and maintain program governance including decision rights change management RACI documentation standards and compliance
• Own deal registration policies guardrails SLAs and exception handling to protect channel integrity and reduce conflict
• Own Salesforce (SFDC) evolution for partner motions including partner data model taxonomy attribution rules and data governance
• Own partner executive reporting including pipeline bookings revenue attribution and forecasting and use insights to drive performance accountability and optimisation

These are the essentials youll need to get an interview:

• 710 years in partner programs and/or partner operations within a SaaS environment
• Experience working across multiple partner types including GSIs SIs Resellers MSPs Technology Partners and cloud marketplaces (e.g. AWS Marketplace)
• Experience designing and evolving partner programs covering co-sell resell services/implementation and technology partnerships
• Strong experience in program governance process design and change management in complex matrixed environments
• Hands-on experience with Salesforce and familiarity with PRM/partner portal platforms
• Strong analytical and financial modelling skills (program ROI incentives partner economics investment decisions)
• Experience building dashboards scorecards KPI frameworks and executive reporting for partner performance
• Experience using AI and automation for program operations governance and optimisation

#LI-SK2

About Us

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

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What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
• Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected towork onsite at least 50% of the time.We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}