Operational Risk Specialist

About Us

Nu is one of the largest digital financial platforms in the world with more than 127 million customers across Brazil Mexico and Colombia. Guided by our mission to fight complexity and empower people we are redefining financial services in Latin America and this is still just the beginning of the purple future were building.

Listed on the New York Stock Exchange (NYSE: NU) we combine proprietary technology data intelligence and an efficient operating model to deliver financial products that are simple accessible and human.

Our impact has been recognized by global rankings such as Time 100 Companies Fast Companys Most Innovative Companies and Forbes Worlds Best Bank. Visit our institutional page

About the role

As an Operational Risk Specialist with global scope you will own and evolve Nubanks operational risk framework across all geographies. This is a second line of defense role: you design the methodology set the standards and ensure regional teams and first-line stakeholders execute against them consistently. You are not the person running assessments in each market you are the one defining how they are run everywhere.

Nus ongoing international expansion continuously adds new geographies products and regulatory contexts to the operational risk landscape. This role is the foundation of our ability to maintain a rigorous consistent and scalable op risk framework globally and to bootstrap it effectively in every new market we enter.

Youll be responsible for

• Owning the global operational risk framework and methodology setting the standards that local teams follow across all active markets and regulatory contexts.
• Defining and updating methodological guidelines acting as the reference point for framework interpretation and application across geographies.
• Bootstrapping the op risk framework in new markets as Nu expands internationally translating global methodology into local regulatory contexts.
• Coordinating with Business Control Officers and 1LoD stakeholders across all geographies to drive RCSA cycles consolidate results and provide independent review and challenge.
• Conducting independent oversight of operational risk data RCSA submissions and control environments across all BUs and geographies without formal authority over the teams being assessed.
• Overseeing the identification classification and follow-up of operational risk incidents globally ensuring root causes are investigated and corrective actions tracked to closure.
• Evaluating operational risk implications of new products features and processes at a global level partnering with product and technology teams to integrate risk mitigation from the start.
• Preparing executive and Board-level reports on the global operational risk posture and supporting regulatory interactions across multiple jurisdictions.

We are looking for a person who has

• Solid experience in Operational Risk Management in the financial services industry with familiarity with risk frameworks.
• A generalist risk profile: comfortable covering a broad op risk scope across products technology and compliance rather than being narrowly specialized in a single segment.
• Strong second line of defense mindset: able to challenge govern and provide independent oversight without owning execution and comfortable operating without formal authority.
• Exceptional stakeholder management skills: able to align and influence 1LoD teams across multiple geographies drive methodology adoption and navigate cultural and regulatory differences.
• Analytical and data-driven: able to synthesize cross-geo risk data identify patterns and inconsistencies and translate findings into clear executive communication.
• Self-driven ownership-oriented and genuinely motivated to challenge the status quo you thrive when the playbook doesnt exist yet and dont wait to be told what to improve.
• Advanced English and hands-on experience with AI tools and automations going beyond basic usage to design workflows or build solutions that reduce manual work at scale.

Location for this opportunity (City Country)

• São Paulo Brazil

Our Benefits

Chance of earning equity at NubankFood/ Meal Card (Vale-Refeição and/or Vale Alimentação)Public Transportation Commuting Benefit (Vale-Transporte)NuCare Psychological Financial and Legal Assistance ProgramLife InsuranceMedical PlanDental PlanNuLanguage Language Course ProgramNucleo - Our learning platform of coursesExtended Parental LeaveDaycare AllowanceParental ConsultancyWork-from-home AllowanceGym Partnerships30 days of paid vacationRelocation Assistance Package if applicable

Work Model for this Role

Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week on strategic days designed to maximize team connection and collaboration. For more details visit how we build technology at Nubank:

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