Senior Production Support Engineer

Please note: This position is not eligible for immigration sponsorship.

Company Overview

We are the better way to work in finance. As private equitys value creation partner we sit at the heart of PEwhere sponsors and CFOs meet. Through financial consulting rooted in data technology and AI we help clients drive valuesupporting the office of the CFO to drive end-to-end value creation.

If you crave challenging work and are looking to grow come solve complex issues alongside 1600 finance & technology experts in a supportive collaborative environment.

Backed by premier private equity firms and headquartered in New York with 11 offices around the globe we are a high-growth entrepreneurial firm looking for people who want to be part of building something great. Come make your mark.

Senior Production Support Engineer

The Senior Production Support Engineer handles incident triage issue reproduction environment support release support integration failures defect coordination and pod escalation support. This impactful role will serve as a key onshore partner to Product and Engineering during live incidents high-priority releases and ambiguous production issues.

This position will ideally be based in one of our US offices and is a hybrid role with the flexibility to work remotely 2 days per week (also eligible for remote candidates).

This position is not eligible for immigration sponsorship.

What Youll Do:

Incident Response & Triage

• Handle incident triage issue reproduction support diagnostics and escalation management across production systems and workflows
• Investigate application integration configuration and environment issues with a focus on restoring service and clarifying root cause
• Support high-priority incidents that require close coordination with engineering product or business stakeholders

Pod & Release Support

• Act as a close day-to-day support partner to pods during live releases stabilization periods and production issue follow-up
• Support release-watch activities and confirm production-readiness checks are executed consistently
• Help identify support risks before they become material incidents

Problem Management

• Document incidents clearly coordinate handoffs to Engineering and help ensure issues are tracked through resolution
• Improve runbooks issue patterns and support evidence to increase repeatability and speed of response
• Partner with QA and Engineering to reduce escaped defects and recurring support pain points

Business-Aware Support

• Translate technical issues into clear business impact statements for finance-sensitive workflows
• Help distinguish true defects from data issues process exceptions or user enablement gaps
• Escalate material issues quickly and clearly

You Have:

• 5 years of production support application support systems support or software operations experience
• Experience with modern application environments APIs integrations and workflow-driven platforms
• Strong troubleshooting skills and comfort reading logs tracing workflows and reproducing issues
• Ability to work closely with engineers product managers QA and business stakeholders translating technical findings into business-relevant language
• Comfort handling ambiguous escalation-heavy and high-pressure incidents in a disciplined way you are a dependable partner who is methodical calm and accountable
• Bachelors degree preferred

You Are:

• Excited to be part of a growing team with a focus on driving future growth
• Passionate about delivering exceptional client service
• Knowledgeable about the relationship between Private Equity sponsors and their portfolio companies particularly within the office of the CFO
• Willing to get your hands dirty in the details of a project while simultaneously seeing the whole picture
• Comfortable managing projects with multiple complex workstreams while also focused on your single workstream (you are managing and doing)
• A self-starter with a strong work ethic
• Full of entrepreneurial spirit and comfortable in a fluid flat organization
• Able to effectively communicate complex issues and solutions and raise issues to senior team members when necessary
• A team player able to work with team members across all levels
• Someone who enjoys mentoring others and doing meaningful work
• A leader of others; you lead by example

The annual salary for this role ranges from: $115000 to $145000 benefits bonus.

Actual compensation packages are determined by evaluating a wide array of factors unique to each candidate including but not limited to geographic location skill set years and depth of experience education certifications cost of labor and internal equity.

Accordion is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds perspectives and skills. We do not discriminate on the basis of race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law.

Please note that as per Accordion policy we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our inclusive diversity values. Any employment agency person or entity that submits an unsolicited resume does so with the understanding that Accordion will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency person or entity.

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