Second Line Support Engineer

Do you enjoy solving complex technical problems and making a real difference for customers Are you passionate about delivering high-quality support and working collaboratively with others If so a Second Line Support Engineer role with us could be the perfect next step in your career.

As part of our Customer Care team youll play a critical role at the heart of our business supporting customers and helping ensure our technology performs when it matters most.

What youll be doing

In this role your days will be varied and hands-on. Youll be responsible for:

• Troubleshooting researching and collaborating with colleagues to resolve escalated customer incidents

• Providing timely high-quality responses to assigned customer issues

• Running technical testing in line with established protocols

• Working closely with customers and internal stakeholders to gather information and propose effective solutions

• Driving systematic and continuous improvements to processes and ways of working

Why work at Ascom

At Ascom youre more than a number youre a valued individual with goals and aspirations. Were committed to helping you grow your career by offering:

• Clear career progression through learning and development opportunities internal mobility and participation in local and global projects (many of our employees have been with us for 20 years just ask them why!)

• First-hand experience working with technology at the forefront of the healthcare industry

• The opportunity to make a meaningful impact on healthcare outcomes and the communities our customers serve

About you

You will ideally have:

• A tertiary qualification in Engineering Electronics Information Technology or a related discipline

• Experience working in technical support or a similar role

• Experience in the healthcare or telecommunications sectors (highly regarded though not essential)

• A strong customer focus analytical mindset and collaborative approach

About us

We are a global solutions provider specialising in Healthcare ICT and mobile workflow solutions. Headquartered in Switzerland Ascom operates across 18 countries and has been supporting the healthcare industry for 160 years helping our customers better care for their communities.

Together we can make a difference in the lives of the people who rely on our technology.

To learn more about Ascom and what we do visit: