Store Manager (US, excluding CA, NY, DC)

We are UMG the Universal Music Group. We are the world s leading music everything we do we are committed to artistry innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music music publishing merchandising and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters and we produce distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

How we LEAD:
Universal Music Group is seeking an E-Commerce Store Manager to work across our artist s and label s stores to ensure best-in-class e-commerce services are regularly achieved and maintained. You will have the opportunity to work with some of the most successful artists and entertainment companies in the world and to work with emerging digital music and entertainment technologies. You will have opportunities to submit ideas and processes for the company to utilize in the future.

The E-Commerce Store Manager role will be responsible for managing the day-to-day operations and holistic wellbeing of our e-commerce stores. This role will work cross-functionally with both internal teams and external partners to successfully execute daily product activations new store launches and timely receipt and fulfillment of all product and customer orders. The E-Commerce Store Manager will also be responsible for ensuring technical backend features are routinely updated and functioning properly and store fronts are regularly maintained in order to optimize customer experience and maximize revenue.

How you ll CREATE:
Manage the day-to-day operations for up to 50 UMG artist and label e-commerce shops
Execute and oversee the setup and launch of new artist/label stores and products
Update and maintain product info including titles descriptions images etc. within the backend of the e-commerce platform as needed
Ensure the store frontend merchandising taxonomy and functionality are optimized for customer experience
Deliver the timely and successful distribution of digital music for artists and labels
Monitor inventory levels and coordinate product restocks as needed
Work cross functionally with various internal teams including marketing tech and creative services to successfully execute key campaign moments on storefronts
Work cross functionally with logistics order management and fulfillment teams to ensure timely product delivery and order fulfillment
Uphold positive working relationships with labels partners and third-party vendors
Collaborate with the customer service team to actively communicate relevant store information in addition to any unexpected issues (i.e. quality delays etc.) to ensure they are properly equipped to handle in-bound requests and provide an excellent customer experience
Analyze weekly inventory and sales reports and provide to clients as needed
Use inventory and sales reports to make recommendations for frontend updates to drive revenue and increase KPIs including conversion and sessions
Monitor validate and submit weekly chart reporting data for album scans
Evaluate reports in data warehouse in order to investigate and resolve order/fulfillment issues
Troubleshoot and effectively problem solve backend and frontend issues as they arise
Available outside of business hours as needed

Bring your VIBE:
Minimum 2-3 years of experience in merchandising project management e-commerce logistics/supply chain music business or related field required
Bachelor s degree in Business Merchandising or a Related Field preferred
Proficient in Microsoft Suite (Excel Office) and Project Management software ( Asana)
Experience or working knowledge of Shopify Plus
Intermediate knowledge of inventory and sales reporting
Strong retail math and analytical skills
Extremely detail oriented and highly organized
Self-starter who can complete tasks and manage multiple projects with minimal supervision
Excellent troubleshooting analytical and problem-solving skills
Strong written and verbal communication skills
Ability to successful work cross functionally with both internal teams and external vendors
Adept at working in a fast-paced environment and successfully juggle multiple projects and tasks with tight deadlines
Easily adjusts to shifting priorities
Trustworthy with sensitive information
Photoshop experience is preferred
Knowledge of HTML CSS Java & Ruby is a plus

Must be available to accommodate business needs outside of standard operating hours including up to 1 weekend per month on call.