ServiceNow Solution Architect

Job Title: ServiceNow Solution Architect (ITSM & Integration)
Location: Remote

Job Description:

We are looking for an experienced ServiceNow Solution Architect with strong expertise in ITSM and integrations to support a migration from on-premises Outlook to Azure / Microsoft 365. The role involves assessing existing ServiceNow workflows tied to email-based requests and redesigning them to align with the new cloud-based environment. This is a short-term part-time engagement requiring strategic oversight and hands-on architectural guidance.

Key Responsibilities:

• Analyze current ServiceNow ITSM processes integrated with on-prem Outlook
• Design scalable solutions to transition workflows into Azure / Microsoft 365 environment
• Re-engineer email-driven request workflows within ServiceNow
• Architect and implement integrations between ServiceNow and M365 services (Exchange Online Outlook etc.)
• Ensure seamless flow of requests notifications and approvals post-migration
• Collaborate with business and technical stakeholders to gather and validate requirements
• Identify risks dependencies and ensure mitigation during migration
• Provide best practices for ServiceNow configuration customization and integration
• Support testing validation and post-migration stabilization

Required Skills & Experience:

• 10 years of experience in Solution Architecture with strong ServiceNow expertise
• Deep understanding of ServiceNow ITSM modules (Incident Request Change etc.)
• Hands-on experience with ServiceNow integrations (REST/SOAP APIs Email Inbound/Outbound actions)
• Experience working with Microsoft ecosystem (Azure Microsoft 365 Exchange Online)
• Strong knowledge of email-based workflow automation and ticketing systems
• Proven experience in migration projects (on-prem to cloud environments)
• Ability to translate business requirements into technical solutions

Adam
Email: