Apple Frontline Support Lead engineer TPM
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
MCAD:
Key Qualifications
Hands-on experience with VMware Horizon / Omnissa Horizon Client
User accounts management across multiple account types
Troubleshooting SMB/CIFS network share access and managing mapped drives
Working knowledge of Siemens NX and Teamcenter
Application deployment & software management
HPC Cluster Administration
Knowledge of Excel Word and Powerpoint or similar tools
Good verbal and written communication skills in English with an ability to work with different constituencies operating at various skill levels
Thrives in a dynamic work environment both independently and as a part of a team
Desirable Qualifications
FEA & Simulation software knowledge such as Ansys products: Mechanical Maxwell HFSS EDT OpticStudio/Zemax Additive Suite EMC Plus
Networking & VPN diagnosis
Troubleshooting macOS-specific Horizon/Omnissa client issues
Understanding of automated onboarding bots and experience debugging automation failures
Key Responsibilities:
Own end to end MCAD user support service reliability and operational delivery for engineering applications and virtual desktop environments while acting as the technical interface between users infrastructure teams app vendors and automation platforms.
- Own end to end MCAD service delivery acting as the primary escalation lead for Horizon NX Teamcenter Ansys and related tools.
- Lead operational support for VMware/Omnissa Horizon (Windows & macOS) ensuring performance stability and user experience.
- Oversee deployment upgrades and lifecycle management of MCAD and simulation applications.
- Coordinate HPC cluster access job execution issues license usage and capacity constraints with infra teams.
- Manage user accounts entitlements licenses and SMB/CIFS file share access across platforms.
- Drive troubleshooting of network VPN and connectivity issues impacting VDI and MCAD workloads.
- Own and improve automated onboarding workflows; debug and resolve automation failures.
- Act as TPM across infra application security and vendor teams to manage dependencies changes and risks.
- Maintain clear documentation metrics and executive ready status reporting on incidents and service health.
What are the Mandatory skills and skill proficiencies required for this position
Hands-on experience with VMware Horizon / Omnissa Horizon Client
User accounts management across multiple account types
Troubleshooting SMB/CIFS network share access and managing mapped drives
Working knowledge of Siemens NX and Teamcenter
Application deployment & software management
HPC Cluster Administration
Knowledge of Excel Word and Powerpoint or similar tools
Good verbal and written communication skills in English with an ability to work with different constituencies operating at various skill levels
Thrives in a dynamic work environment both independently and as a part of a team
What are the Optional skills and skill proficiencies for this position
FEA & Simulation software knowledge such as Ansys products: Mechanical Maxwell HFSS EDT OpticStudio/Zemax Additive Suite EMC Plus
Networking & VPN diagnosis
Troubleshooting macOS-specific Horizon/Omnissa client issues
Understanding of automated onboarding bots and experience debugging automation failures
MCAD:
Key Qualifications
Hands-on experience with VMware Horizon / Omnissa Horizon Client
User accounts management across multiple account types
Troubleshooting SMB/CIFS network share access and managing mapped drives
Working knowledge of Siemens NX and Teamcenter
Application deployment & software management
HPC Cluster Administration
Knowledge of Excel Word and Powerpoint or similar tools
Good verbal and written communication skills in English with an ability to work with different constituencies operating at various skill levels
Thrives in a dynamic work environment both independently and as a part of a team
Desirable Qualifications
FEA & Simulation software knowledge such as Ansys products: Mechanical Maxwell HFSS EDT OpticStudio/Zemax Additive Suite EMC Plus
Networking & VPN diagnosis
Troubleshooting macOS-specific Horizon/Omnissa client issues
Understanding of automated onboarding bots and experience debugging automation failures
Key Responsibilities:
Own end to end MCAD user support service reliability and operational delivery for engineering applications and virtual desktop environments while acting as the technical interface between users infrastructure teams app vendors and automation platforms.
- Own end to end MCAD service delivery acting as the primary escalation lead for Horizon NX Teamcenter Ansys and related tools.
- Lead operational support for VMware/Omnissa Horizon (Windows & macOS) ensuring performance stability and user experience.
- Oversee deployment upgrades and lifecycle management of MCAD and simulation applications.
- Coordinate HPC cluster access job execution issues license usage and capacity constraints with infra teams.
- Manage user accounts entitlements licenses and SMB/CIFS file share access across platforms.
- Drive troubleshooting of network VPN and connectivity issues impacting VDI and MCAD workloads.
- Own and improve automated onboarding workflows; debug and resolve automation failures.
- Act as TPM across infra application security and vendor teams to manage dependencies changes and risks.
- Maintain clear documentation metrics and executive ready status reporting on incidents and service health.
What are the Mandatory skills and skill proficiencies required for this position
Hands-on experience with VMware Horizon / Omnissa Horizon Client
User accounts management across multiple account types
Troubleshooting SMB/CIFS network share access and managing mapped drives
Working knowledge of Siemens NX and Teamcenter
Application deployment & software management
HPC Cluster Administration
Knowledge of Excel Word and Powerpoint or similar tools
Good verbal and written communication skills in English with an ability to work with different constituencies operating at various skill levels
Thrives in a dynamic work environment both independently and as a part of a team
What are the Optional skills and skill proficiencies for this position
FEA & Simulation software knowledge such as Ansys products: Mechanical Maxwell HFSS EDT OpticStudio/Zemax Additive Suite EMC Plus
Networking & VPN diagnosis
Troubleshooting macOS-specific Horizon/Omnissa client issues
Understanding of automated onboarding bots and experience debugging automation failures
