Head of Operations

WE ARE GAME MAKERS

Who We Are:

We are a diverse team of developers driven by a passion for our art united by our core values and inspired by a culture of inclusivity to build amazing games that thrill players everywhere. We pursue growth and innovation in an environment of safety and trust. Our culture is built on the belief that the more varied voices in our collective will strengthen our team and our games. We are looking for our next teammate who will raise our bar and make us better.

What We Need

The Head of Operations is a member of the studio administration team and responsible for the overall operational management of the studio. With your project management leadership you will build alignment and optimize processes globally across all cross-functional development disciplines and studio leadership and provide a real-time product roadmap for internal and external stakeholders. You will optimize end-to-end production by managing bottlenecks escalating challenges and identifying opportunities for improvement and optimization. This role will own relationships with both 2K/T2 QA legal customer service finance and operations and outside licensors and vendors.

How Youll Lead

• Team and Culture Architect: You dont just manage tasks; you build a high-performance team and a high-functioning environment. You foster a culture of healthy accountability in which developers are supported in order to unlock their best work.
• Expert Collaborator: You are the connective tissue between the studio and our 2K/T2 partners in QA legal finance and shared services. You navigate corporate requirements and technical hurdles with a focus on solutions ensuring operational constraints never get in the way of development velocity.
• Long Term Vision: Youre looking down the road. You provide a real-time product roadmap and data-driven recommendations that set the studio up and development pipelines for sustainable future success.

What Youll Do

• Create the Bar: Lead the construction and evolution of our Studio Operations team. Youll push the boundaries of how we scale internally and externally ensuring our operational efficiency is a standout defining feature of the studio.
  Shape the Studio Experience: Oversee the studios physical and digital interactive core. From long-range planning calendars to the lifecycle management of hardware and software you ensure the environment is organized and efficient so developers can operate at peak efficiency.

• Build External Development Pipelines: Build and lead best in class External Development Co-Development and Outsourcing processes and pipelines in close collaboration with the development team and our 2K partners. Manage communications and relationships with 2K and T2 on an ongoing basis.

• Master the Financials: Collaborate with the Studio Head on the annual studio budgeting process and P&L responsibility. Youll set budget policies and partner with finance to ensure we are delivering high-quality games in a fiscally responsible way.

• Build and Listen to the Data: Develop and work closely with your KPIs and reporting structures to understand where our development pipelines are and arent working. Then work between your team and the development team to address those friction points.

• Refine the Pipelines: Dont just use existing processesimprove them. Youll partner with leadership across the team where required to help sharpen our development methods so that the development team can spend more time designing and building and less time doing mundane work or fighting with tools and pipelines.

• Keep Things on Track: Partner with production and studio leadership to make sure were hitting our milestones in a sane and sensible way. You believe that great work happens when the organization is healthy balanced and organized.

• Guide the Developer Experience: Direct the studios employee experience strategy by managing the Employee Experience Coordinator and fostering an environment that balances developer velocity with an inclusive high-performance culture.

• Partner of Studio Head:Work very closely with the Studio Head and an extension of him across the aforementioned and any additional areas of responsibility and create useful reporting to leverage to ensure we are always evolving and a studio and providing our developers with the best possible situation to build the best game for our players

What Will Make You A Great Fit

• A Tested Leader: Youve spent 10 years in the games industry and have a track record of high-quality leadership. Youve built and led operational teams through the complexities of product roadmaps and live-service management.
• Master of the Craft: While your primary remit is to lead your team and be part of the studio leadership team you have expert chops in project management and business strategy. You are a pro with the software and tools (like Excel) but are just as comfortable managing external development and complex deal sheets.
• Operational Expert: You deeply understand the psychology of collaboration and what makes a studio tick. You know when to provide structure and more importantly when to get out of the developers way.
• Collaborative Spirit: Youre a pro at the pitch. You can explain a complex philosophy or idea to a non-expert in a way that gets them aligned and ready to build with you and work together to get the job done.

The pay range for this position in California at the start of employment is expected to be between $176600 and $261380 per Year. However base pay offered is based on market location and may vary further depending on individualized factors for job candidates such as job-related knowledge skills experience and other objective business considerations. Subject to those same considerations the total compensation package for employees in regular roles may also include other elements including a bonus and/or equity awards in addition to a full range of medical financial and/or other benefits provided that temporary or intern roles will not be eligible for many of these payments or benefits. Details of participation in compensation and benefit plans (if applicable) will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time including for reasons related to individual performance company or individual department/team performance and market factors.

31st Union prides itself on the diversity of its team members partners and communities. For this reason we remain committed to providing equal employment opportunity in all aspects of the employment relationship from recruitment and hiring through compensation benefits discipline and termination. This means that employment at 31st Union depends on your substantive ability objective qualifications and work ethic not on your age race (including traits historically associated with race including but not limited to hair texture and protective hairstyles) height weight religion creed color national origin ancestry sex sexual orientation gender (including gender identity and expression) alienage or citizenship status transgender military or veteran status physical or mental disability (actual or perceived) medical condition AIDS/HIV denial of family and medical care leave genetic information predisposition or carrier status pregnancy status childbirth breastfeeding (or related medical conditions) marital status or registered domestic partner status political activity or affiliation status as a victim of domestic violence sexual assault or stalking arrest record or taking or requesting statutorily protected leaves or any other classification protected by federal state or local laws.

As an equal opportunity employer we are also committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation(s) to participate in the job application and/or interview process to perform their essential job functions and to receive other benefits and privileges of employment. Please contact us if you need to request a reasonable accommodation.

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