Associate Director of Client Care

Summary

We are seeking a dynamic and experienced Associate Director of Client Care to lead and manage our Client Care Department. This role is responsible for ensuring the delivery of consistent high-quality care to clients while maintaining compliance with organizational policies industry standards and regulatory requirements. The ideal candidate is a strong leader who can balance strategic oversight with hands-on team development and operational excellence.

Key Responsibilities:

• Manage direct and lead the Client Care Managers (CCMs) on a daily basis monitoring and evaluating their work and ensuring any issues are documented and addressed timely.
• Participate in the hiring orientation training supervision and evaluation of caregivers on call managers and CCMs.
• Strategically plan and budget for sustainable growth of office/team/business unit.
• Manage the office/team in relation to Key Performance Indicators (KPIs) for example: Gross margin overtime utilization of authorized hours EVV compliance Client and Caregiver satisfaction etc.
• Establish and maintain relationships with referral sources service coordination agencies and Managed Care Organizations.
• Monitor the quality and relevance of all services provided by the office and caregivers to ensure compliance and Client satisfaction
• Ensure 100% compliance with all applicable employment laws and federal regulations.
• Conduct periodic observations of intakes and home visits to ensure all policies and procedures are being followed and proper documentation is being completed in the most efficient manner.
• Responsible for the data collection maintenance and timely submission of established reports.
• Ensure EVV compliance by monitoring weekly key metrics such as missing time sheets report prebilling report.
• Perform additional duties/special projects and reports as assigned.

Required Education and Experience

• Bachelors Degree in Human Services Business Administration or related field.
• 5-7 years of experience working in Home Care with The Office of Long-Term Living elderly and/or disabled population helpful.
• Experience with case management/coordination records/utilization management preparing reports or other documentation desirable.
• Proven track record of growing a business.
• Knowledge of HHAeXchange preferred

Physical Requirements

May require sitting standing or walking on a level surface for periods throughout the day. May require lifting up to 20 pounds. Regional travel up to 50% required to other JEVS locations home visits and other related functions.

Benefits:

• Heath insurance
• Dental insurance
• Life insurance
• Generous paid time off
• Retirement benefits

The base pay for this position ranges from $60000 to $70000 and will vary based on factors such as skills and experience. Base pay is one part of the Total Compensation that JEVS Care at Home provides to recognize employees for their work. JEVS provides competitive Benefits; we believe that benefits should support you at work and at home. Please visit the benefits page of our careers site for more details.

For more information about JEVS Care at Home please visit our website: