Population Health Pharmacy Patient Liaison, Hybrid, Sign-On Bonus

ESSENTIAL RESPONSIBILITIES / DUTIES:

• OperationalResponsibilities

• Capacity to work independently and self-manage workload to meet established goals in a fast-paced environment

• Submission of retail/specialty pharmacy prior authorizations in compliance with BMCs policy and procedures

• Obtaining intake medication refill histories fornewly-enrolledpatients

• Identifyingand resolvingcomplexmedication-relatedissues and ability to knowwhen to involveor escalate tomanagers and/or clinicians

• Navigating theEMR (electronic medical record) andotherresourcetools to effectively answer questions and resolve issues

• Clear documentationand communicationvia variousmodalitiesincluding but not limited toin-persontelephonicandEMR-based platforms.

• Effective communication with Population HealthPharmacy ManagementBMC Pharmacy Department Management population health administrative and medical leadership in support of population health-basedinitiatives

• Providing and analyzingmetrics on health system-wide and/or department focused initiatives

• Other duties that may be assigned

• PersonnelDevelopment

• Build a trusting and working relationship with patients toidentifystrengths and barriers to medication accesswith the goal of supportingan individualized patient-centered care plan

• Develop and grow trusting relationships withpharmacistsprovidersand hospital staff to providethehighest level of care forpatients with complex needs

• Maintain and support pharmacy interdepartmental relationships to ensure seamless transition of patient care from clinic to pharmacy

• Train and supportnew staffin understanding and learning the expectations for day-to-day operations in a specific role

Must adhere to all of BMCs RESPECT behavioral standards.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.The above is not intended torepresentan exhaustive list of accountable duties and responsibilitiesrequired).

EDUCATION:

CERTIFICATES LICENSES REGISTRATIONS REQUIRED:

• Must be currently registered as a Pharmacy Technician with the Board of Pharmacy in Massachusetts.

• Pharmacy technicians must have current active National Certification verified by PTCB orExCPT.

EXPERIENCE:

KNOWLEDGE AND SKILLS:

• Excellent English oral and written communication skills required; as well as ability to communicate professionally over the phone.

• Excellent interpersonal skills to providesuperb personalizedcustomer service and to instill confidence and to advocate for patients; ability to explain required information topatientsin a comprehensible manner.

• Other professional skills and qualities:organization strong attention to detail ability to self-direct through multitasking and prioritizing dependability empathy focus on quality service goal oriented.

• Cultural sensitivity understanding and comfort with a wide range of socialracialand ethnic populations.

• Must practice discretion and confidentiality as position deals withhighly sensitiveandprivate data.

• Ability to understand explain and actively promote the hospitalsobjectivesthrough direct coordination and commitment to the programs goals.

• Flexibility to adapt to changes in the departmental needs including but not limitedto:offering assistance to other team members adjusting assignments etc.

• Highly proficient in MicrosoftOfficeparticularly Excel Word and Outlook. Ability to quickly learn other relevant applications that support management of patient care and assignedresponsibilities;and ability to extract necessary information.

Additionalpreferred qualifications:

• Bilingual or multi-lingual skills (beyond that of English)appropriate tothe patient population served is a plus.

• Experience with submission of priorauthorization requests to third party payors

• Familiaritywith 340B drug program andpopulation health concepts

• Knowledge of QS1/NRx EPIC SalesforceNavinet JIVA