Business Development Representative (BDR)

Job Title: Business Development Representative (BDR)

Company:London Bridge Healthcare part of Richmond Pharmacology

Location: London Bridge Healthcare Clinic (On-site) 1A Newcomen SE1 1YR

Term: Full-Time

Salary: Competative

Website: Bridge Healthcare is part of Richmond Pharmacology and is a new state of the art private outpatient medical clinic based near London Bridge station. Our team specialise in a variety of medical services including Varicose Vein Treatment Radio-frequency Ablation and laser Coronary Health Checks Gynaecology Urology Dermatology and Orthopaedics minor procedures

The Role:

This role is responsible for managing all inbound patient enquiries qualifying potential patients via telephone and converting interest into booked and paid consultations with in-house doctors.

The BDR will act as the first point of contact for prospective patients ensuring a fast professional and structured response that balances clinical sensitivity with commercial focus.

Key Responsibilities:

• Manage high-volume inbound leads (50/day) across multiple channels responding to all enquiries within 1 hour
• Conduct structured calls to assess patient needs suitability and urgency building trust and driving conversion to paid consultations
• Clearly communicate consultation process specialist value and pricing securing commitment and payment at booking
• Ensure accurate scheduling aligned with treatment type and clinician availability
• Proactively follow up on unresponsive undecided and lapsed leads until booking or disqualification
• Maintain accurate real-time CRM records (Zoho) including call activity lead status and detailed notes
• Manage bookings via Semble and ensure all communication activity (Microsoft Teams) is logged and aligned
• Collaborate with clinical finance and leadership teams to optimise scheduling and escalate priority cases
• Own the full lead lifecycle ensuring SLA adherence effective pipeline management and clear qualification decisions
  

Qualifications and Experience:

• Previous experience in a telephone-based sales or customer-facing role
• Strong communication and listening skills
• Ability to handle sensitive conversations with professionalism
• Confident in closing and asking for payment
• High level of organisation and attention to detail
• Comfortable using CRM systems

Schedule:Day Shift Monday Friday

Application:

If you are interested in the role please register your details including a copy of your CV. If you have any questions about the role please reach out to

Required Experience:

Junior IC