DCO Tech 3

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. This position requires the successful candidate report to a site location.

Amazon Web Services (AWS) is a fast-paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position may involve participation in an primary responder rotation which includes monitoring the data center infrastructure coordinating response to operational incidents and partnering with other teams to rapidly resolve issues that impact service availability. Primary responder responsibilities may require evening weekend holiday and/or night work to ensure our global data centers are operating at the highest levels of reliability for our customers. All candidates should be willing to work both independently and with a team. Work prioritization organizational skills effective communication and the ability to react quickly are critical to addition to hardware and network repair candidates will install equipment create documentation innovate solutions and fix problems within the data center space. This team works in an environment that operates 24/7. This role is designated to night shift. Traveling within and outside of regional work area is required.

All physical requirements are expected with reasonable accommodations:
Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41 pounds
Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed
12-hour shifts - 3 Days/4 Days alternating weeks schedule
Front-Half Days and Front-Half Nights - From Sunday through Tuesday or Wednesday
Back-Half Days and Back-Half Nights - From Wednesday or Thursday through Saturday
Working in cramped and/or elevated and/or noisy environments
Bending lifting stretching reaching standing and walking for up to 8 hours a day
Ascending and descending ladders stairs and gangways safely and without limitation

NOTE: Amazon is not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.

NOTE: If applying for positions in Oregon (OR) and Ohio (OH) these sites are within AWS GovCloud region. Effective May 15 2017 logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens (GovCloud may NOT be accessed from outside of the United States).

Key job responsibilities
This role is specifically dedicated to night shift.
Performing server rack installations hardware break-fix on various components troubleshooting network issues and responding to operational incidents that impact service availability escalating to senior technicians and management as needed/required
Serving as a primary contact point for both internal and external stakeholders including engineers software developers vendors and contractors
Performing on-call duties and participating in scheduled maintenance and change management activities
Contributing to documentation and process improvement initiatives based on your analysis of operational issues
Helping to train and onboard new team members


A day in the life
As a Data Center Technician professional you have industry-leading technical abilities and demonstrate a breadth of knowledge while you:
Take ownership of technical issues brought by their customer base engaging other teams when needed to drive resolution
Solve problems at their root and step back to understand the broader context
Maintain service level agreements through the implementation of proactive issue detection and reporting

You will be required to work shift work that will include days/nights/weekends/holidays. Traveling within and outside of regional work area is required.

- High school or equivalent diploma
- 1 years of computer hardware troubleshooting and repair experience
- Work a flexible schedule including weekends nights and holidays

- Experience managing work and priorities through a ticketing system
- Experience in a data center or other critical environment
- An Associates degree technical certification or equivalent professional or military experience in a relevant field (e.g. computer science networking engineering etc.)
- Understanding of network design protocols and layer 1/2 troubleshooting

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience qualifications and location. Starting Day 1 of employment Amazon offers EAP Mental Health Support Medical Advice Line 401(k) matching. Learn more about our benefits at OH New Albany - 27.00 - 48.00 USD hourly