Technical Writer

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Team Overview

Role Overview and Core Responsibilities

Content Development

• Write edit and format complex technical contentincluding user guides reference materials policies procedures online help presentations forms and eLearning materialsto meet corporate standards and audience needs.

• Conduct audience and task analyses to tailor deliverables effectively.

• Research analyze and document processes tools applications and regulatory information to ensure accuracy and completeness.

• Create graphical technical content that enhances clarity and usability.

Governance

• Support or lead governance of technical communications across the organization.

• Maintain communication standards style guides and templates.

• Review materials to ensure alignment with branding organizational messaging and stylistic requirements.

• Train associates on documentation standards templates and best practices.

Project Management

• Lead and manage projects while contributing to improvements in team processes.

• Develop project plans for complex initiatives communicating progress and risks to stakeholders.

• Facilitate meetings and interviews with SMEs team members and customers to gather information.

• Assist internal teams in diagnosing business needs and translating them into clear effective technical communications.

Collaboration & Support

• Partner with internal teams across the organization to support creation standardization and governance of their technical content.

• Provide peer editing support and help define or refine writing standards.

• Mentor junior writers or team members in tools templates and communication practices.

Required Knowledge and Experiences

• Bachelors degree or equivalent experience. Degree in technical communications technical writing journalism English or a related communications field is preferred.

• 5 years of experience in technical communications technical writing journalism or a related field.

• Excellent writing verbal and organizational skills.

• Advanced experience with and application of technical communication tools. Current toolset includes Microsoft Office SharePoint MadCap Flare Articulate 360 Adobe Acrobat SnagIt and Confluence.

• Ability to manage multiple deadlines in fast-paced environments with changing priorities.

• Attentive to detail customer feedback and team dynamics.

• Ability to evolve and grow skills by learning new processes products and tools.

• Ability to communicate and build relationships with individuals at all levels including senior management.

• Ability to collaborate with customers and find creative solutions for their needs.

Benefits that support every part of your life:

At TransUnion we design benefits to help youfeel well do well and plan wellfrom day one.

For Your Health: Enjoyday-one eligibilityfor medical dental and vision coverage plus supplemental plan options. Spousal domestic partner and other eligible dependent coverage is available on select plans. Choose taxadvantagedHSAandFSAaccounts to make everyday care more affordable.

For Your Protection: Weve got your back withcompanypaid basic life and AD&D optionalvoluntary life and AD&Dfor you and your family andshort and longterm disability. You can also opt into alegal planpet insurance andtravel accident coverage.

For Your Family: Fromadoption assistance and fertility planning coveragetocaregiver support were here for every chapter. AccessDependent Care FSA for possibility of an employer match a andup to 12 weeks of paid parental leavewith eligibility for a thoughtful gradual return.

For Your Future: Build toward whats next with our401(k) with employer matchandEmployee Stock Purchase Plan (ESPP). Tapfinancial wellness resourcescareer coaching and optionallongterm care insuranceto plan confidently.

For You: Grow and recharge withtuition reimbursementflexible time off for exempt employees or paid time off for nonexempt employees up to 12 paid holidays per year commuter benefits employeediscountscharitable gift matching andpaid volunteer time off plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access24/7 supportincluding professionaltherapycoaching and emotional wellbeing programs alongside guided meditation and resources that supportphysical mental social and financial wellness.

We are committed to being a place where diversity is not only present it is embraced. As an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability status veteran status genetic information marital status citizenship status sexual orientation gender identity or any other characteristic protected by law. Additionally in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans Readjustment Assistance Act of 1974 TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnions Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting .

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law including the Los Angeles County Fair Chance Ordinance for Employers the San Francisco Fair Chance Ordinance Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.

Adherence to Company policies sound judgment and trustworthiness working safely communicating respectfully and safeguarding business operations confidential and proprietary information and the Companys reputation are also essential expectations of this position.

Pay Scale Information:

TransUnion Overview:

At TransUnion we encourage and are committed to creating a real positive impact and shared sense of purpose within our Workforce for Good which empowers our people to grow innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the drivers seat of their professional development while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; thats why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good youll work with great people pioneering products and cutting-edge technology.

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