Customer Service Support Representative- Full Time- 1st Shift

Labcorp is seeking a Customer Service Support Representative to join our team in Tulsa OK.

Work Schedule: Full Time Mon-Fri 8:30 - 5:00pm

Job Responsibilities:

Act a liaison between Labcorp the customer base and patients

Resolve routine customer requests with products or services via inbound outbound calls or the Internet

Speak with customers in a courteous friendly and professional manner using protocol procedures

Inquire clarify and confirm customer requirements and understanding of the solution

Provide additional customer education and information as needed

Qualify and establish inbound new customers requesting Labcorps products and services

Work in multiple databases to research complex issues and questions

Notify clients of test results in a timely and accurate manner

Review test forms for accuracy and report any discrepancies

Participate in activities designed to improve customer satisfaction and business performance

Perform administrative support for medical record management CRM data maintenance and internal records to assure HIPAA compliance

Minimum Qualification:

High School Diploma or GED equivalent

1 years or more of experience in a customer service role

Preferred Qualification:

Current or prior Labcorp experience

Associates degree

Bilingual in English and Spanish highly desirable

1 year or more of experience working in a call center environment

1 year or more of experience in the healthcare industry such as a physicians office clinic or hospital

Additional Job Standards:

Experience with and/or Laboratory Information Systems

Well-versed in applications like Microsoft Outlook Excel Word and willingness to learn new applications

Strong verbal and written communication skills and excellent ability to listen and respond

Courteous with strong customer service orientation

Excellent multitasking abilities

Strong flexibility and the ability to manage and adapt to changing priorities quickly

At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service then Labcorp could be a great next career step!

Benefits:Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical Dental Vision Life STD/LTD 401(k) Paid Time Off (PTO) or Flexible Time Off (FTO) Tuition Reimbursement and Employee Stock Purchase regularly scheduled to work less than 20 hours Casual Intern and Temporary employees are only eligible to participate in the 401(k) who are regularly scheduled toworka 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information pleaseclick here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) family or parental status marital civil union or domestic partnership status sexual orientation gender identity gender expression personal appearance age veteran status disability genetic information or any other legally protected characteristic. Additionally all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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