Supervisor, Customer Site

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer.

Location/Division Specific Information

Cambridge MA/Greater Boston Region

How do we make an impact

Unity Lab Services provides a single source for integrated lab service support and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customers laboratorys business needs.

What will you do

The position leads the daily supervision of a team of customer multi-site based personnel enabling the team to consistently deliver high levels of customer service. Includes oversight of service offerings: order/stockroom/dock management procurement material handling chemical tracking glass wash media/reagent preparation and cell culture support operations.

Effectively lead a diverse cross-functional team of on-site lab specialists servicing multiple sites. Responsible for complete employee lifecycle management: new hire selection identification of training needs and solutions coordinating development training and employee performance evaluations.

Deliver on committed contractual scope of work. Develop track and trend business metrics. Collaborate and support the Program/Regional Manager for customer performance reviews.

Act as liaison between customer and Thermo Fisher Scientific; Coordinate onsite vendor escorting and customer visits

Write and implement SOPs conduct site audits and ensure completion of annual physical inventory

Define new opportunities by actively seeking expansion of services within assigned areas. Provide capability review presentations and act as a resource for the sales team and customer to identify savings and opportunities.

Drive process improvement culture by supporting Practical Process Improvement (PPI) initiatives

Represent Thermo Fisher Scientific at all times throughout customer locations professionally and positively

Lead and support safety programs for your teams such as hazard identification inspections and incident reporting/investigations as required and communicate

and hold local staff accountable to safety expectations. Interact regularly with Environmental Health and Safety Leadership.

May perform other responsibilities as assigned by management

How will you get here

Education

High school graduate or equivalent required. Bachelors degree in a related field preferred or a combination of education and experience that demonstrates the required skills. Military Service/Training in lieu of a degree may also be considered.

Experience

Preferably 2-4 years of experience in managed services in a laboratory setting.

GxP Experience and IATA/DOT certification knowledge of OSHA General Industry requirements are also a plus.

Knowledge Skills Abilities

Leadership and supervisory abilities and interpersonal skills are required to lead coach and enhance team culture; Basic understanding of employment/labor law regulations.

Strong verbal and written communication skills. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientifics values including confidentiality.

Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.

Basic chemical knowledge including chemical handling calculation of Molarity percent by volume etc. Use of software for reagent batch records and chemical inventory tracking.

Possesses strong analytical abilities to problem solve make timely decisions re-balance staff workloads and coordinate multiple overlapping priorities while functioning in a fast-paced work environment

Physical Requirements / Work Environment

Works primarily at customer sites which may require independent work at the customer locations. Work areas may include spaces where chemical-based allergens are in use (such as penicillin tetracycline etc.)

Depending on the area of the building personal protective equipment may need to be worn including lab coats coveralls hoods facemasks hairnets safety gloves steel-toe shoes (required for all colleagues) bump hats and/or safety glasses.

Regularly required to lift 30 - 40lbs and up to 50lbs occasionally.

Regularly use equipment including pushcarts pallet jacks mobile cylinders forklifts etc. to push/pull up to 100lbs

Regularly required to stand walk and conduct manual material handling (twisting bending reaching lifting etc.) for prolonged periods.

Ability to work in environments with varied temperatures (cold rooms outside etc.)

Ability to work overtime or independently as needed.

Benefits

We offer competitive remuneration annual incentive plan bonus healthcare and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity intensity involvement and innovation!

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.

Accessibility/Disability Access

Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example this may include individuals requiring assistance because of hearing vision mobility or cognitive impairments. If you are a job seeker with a disability or assisting a person with a disability and require accessibility assistance or an accommodation to apply for one of our jobs please submit a request by telephone at 1-*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes such as not being able to get into the career website following up on an application or other non-disability related technical issues will not receive a response.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:

• A choice of national medical and dental plans and a national vision plan including health incentive programs

• Employee assistance and family support programs including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy

• Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan

• Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits please visit: Experience:

Manager