Director, Provider Customer Service Program Operations

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profile Job Location:

Columbia, IN - USA

profile Monthly Salary: Not Disclosed
Posted on: 15 hours ago
Vacancies: 1 Vacancy

Job Summary


Summary

Provides direction to all aspects of customer service including oversight of two contact centers provider outreach and education as well as training and development for all customer service associates. This position has two contact center directors reporting to it as well as 2 6 other direct reports and 200 indirect reports.


Description

Location: This position is onsite full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. It may be necessary given the business need to work occasional overtime. You may be required to travel between buildings. This role is located at 17 Technology Circle Columbia SC 29203

What You Will Do:

  • Ensures provider relations and support of provider outreach education materials activities and training.

  • Directs and leads the development of provider communications.

  • Serves as a liaison across multiple divisions.

  • Directs and monitors all areas ensuring a compliant environment.

To Qualify for This Position Youll Need the Following:

  • Required Education: Bachelors in a job-related field

  • Required Work Experience: 6 years of Medicare or health insurance operations experience including either 4 years in a managerial role OR 4 years of equivalent military experience in grade E4 or above.

We Prefer You to Have:

  • 6 years of Medicare experience including 4 years in managerial role

  • 4 years of call center management experience

  • 2 years of experience at the director level with a background in managing managers or supervisors.

Our Comprehensive Benefits Package Includes the Following:

We offer our employees great benefits and will be eligible to participate in the benefits the first of the month following 28 days of employment.

  • Subsidized health plans dental and vision coverage

  • 401k retirement savings plan with company match

  • Life Insurance

  • Paid Time Off (PTO)

  • On-site cafeterias and fitness centers in major locations

  • Education Assistance

  • Service Recognition

  • National discounts to movies theaters zoos theme parks and more

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills advance their careers and contribute their unique abilities to the growth of our company.

What To Expect Next:

After submitting your application our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age race color national origin sex religion veteran status disability weight sexual orientation gender identity genetic information or any other legally protected status. Additionally as a federal contractor the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities pregnant individuals individuals with pregnancy-related conditions and individuals needing accommodations for sincerely held religious beliefs provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment please email or call ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Heres moreinformation.

Some states have required notifications. Heres more information.


Required Experience:

Director

SummaryProvides direction to all aspects of customer service including oversight of two contact centers provider outreach and education as well as training and development for all customer service associates. This position has two contact center directors reporting to it as well as 2 6 other direct...
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