Director – Global Lead, Financial Crime Analytics

The Director Financial Crime Analytics Strategy & Optimization is a senior leadership role responsible for defining and executing the global strategy for tuning optimizing and modernizing financial crime detection systems including Transaction Monitoring (TM) rulebooks Customer Risk Rating (CRR) models and Fraud detection models.

Thisrole is a critical to drive the transition from legacy rules-heavy and manually intensive controls to a risk-based intelligence-led and AI-enabled operating model. Reporting to the Global Head Financial Crime Compliance Technology The Director partners across Compliance Technology Data Operations and vendors to deliver measurable improvements in risk coverage false-positive reduction operational efficiency and regulatory defensibility.

PositionResponsibilities:

Financial Crime Analytics Strategy & Leadership

• Define and execute a global analytics optimization strategy across TM CRR and Fraud systems aligned to regulatory expectations and enterprise risk appetite.

• Act as a senior analytics SME for the Financial Crime Modernization Program embedding analytics strategy into platform data and operating model decisions.

• Translate regulatory findings audit issues and risk assessments into clear optimization roadmaps and execution priorities.

Transaction Monitoring Rulebook Optimization

• Lead the ongoing optimization of global TM rulebooks across business lines geographies and customer segments.

• Reduce false positives while maintaining or strengthening risk coverage through segmentation threshold tuning scenario rationalization and advanced analytics.

• Establish a sustainable TM optimization operating model including periodic reviews challenger approaches and performance monitoring.

Customer Risk Rating (CRR) & Fraud Model Strategy

• Own the strategic direction for CRR and Fraud model tuning and enhancement ensuring models are predictive explainable and effectively consumed by downstream controls.

• Lead recalibration initiatives in response to regulatory feedback data changes and business evolution.

• Ensure alignment between CRR Fraud and TM to deliver a cohesive risk-based control ecosystem.

AI / Machine Learning Enablement

• Define and execute the transition strategy from rules-based detection to AI and machine-learning-driven approaches.

• Partner with FCC Technology Data and vendors to design test and deploy ML and hybrid detection models.

• Establish model lifecycle governance covering performance monitoring explainability documentation and audit readiness with a robust controls process.

Governance Audit & Regulatory Engagement

• Ensure all optimization activities are fully defensible supported by robust documentation validation and change control.

• Act as a senior point of engagement for audit and regulatory reviews clearly articulating optimization rationale and outcomes.

• Embed analytics governance into BAU to prevent post-remediation control degradation.

Stakeholder & Vendor Partnership

• Partner across Compliance Operations Technology Data and vendors to execute optimization at scale.

• Influence senior stakeholders across a global matrixed organization.

• Provide thought leadership to executive forums on analytics strategy and transformation progress.

Required Qualifications:

• 8 years of experience in Financial Crime Analytics AML Fraud or Compliance Technology.

• Deep expertise in TM CRR and Fraud analytics optimization and remediation.

• Proven experience leading enterprise-scale analytics or FCC transformation initiatives.

• Strong understanding of AI/ML applications and regulatory expectations for model governance.

• Demonstrated ability to lead through influence in complex global environments.

Key Leadership Behaviours:

• Strategic outcome-focused leader with strong execution discipline.

• Credible with regulators auditors and senior executives.

• Balances innovation with regulatory pragmatism and risk discipline.

• Collaborative resilient and accountable for measurable outcomes.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

If you are applying to this role in Massachusetts please note the salary range is $128550 - $222820 USD. Additionally employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

#LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.