Field Operations Manager

Renewal by Andersen is a High-End Window and Door Replacement Company the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should strive to do their best to provide this type of experience for our homeowners.
- Check out this video to see who we are! We Offer:

• A Culture People Love proudly recognized as a Top 10 Best Place to Work for 4yrs in a row

• Time to Recharge enjoy paid time off plus six paid holidays to support your work-life balance

• Health & Peace of Mind medical dental vision and life insurance to support your wellbeing

• Join a Company Where Growth is Real over 60% of our leaders were promoted from within

• Salary: $80000yr - $85000yr

• Schedule: Monday - Friday (Full Time) - Occasional Saturday Availability

The Field Operations Manager plays a crucial role in supporting the companys operational this role youll work closely with the Director of Field Operations to oversee coordinate and enhance day-to-day field activities. You will support the planning execution and continuous improvement of operational processes ensuring high performance strong productivity and seamless service delivery.

Responsibilities:

• Assist the Director of Field Operations in developing and implementing operational strategies goals and plans in alignment with organizational objectives.

• Identify areas for operational improvement and recommend solutions to optimize processes enhance productivity and reduce costs.

• Track and analyze key performance indicators (KPIs) to assess operational performance identify trends and propose improvement initiatives.

• Collaborate with cross-functional teams and other locations including installation internal operations ordering & logistics and customer service to ensure seamless coordination and alignment of operational activities.

• Assist in training and mentoring staff members on operational procedures standards and best practices to ensure consistency and high performance.

• Coordinate with various departments to ensure the availability and efficient utilization of resources including personnel equipment and materials.

• Identify potential risks and develop contingency plans to mitigate operational disruptions such as supply chain interruptions or staffing shortages.

• Ensure compliance with regulatory requirements industry standards and quality control measures to maintain operational excellence.

• Collect and analyze operational data to generate reports insights and recommendations for enhancing operational efficiency and effectiveness.

• Address operational issues and challenges promptly investigate root causes and implement corrective actions to prevent future occurrences.

• Maintain accurate records documentation and reports related to operational activities performance metrics and improvement initiatives.

• Deliver signature service to homeowners and customers ensuring a positive professional and solution-oriented experience.

Requirements:

• At least 5yrs of Project Management Leadership Experience

• At least 5yrs of Window/Door Replacement Installation Experience

• Prior Experience within the Construction Home Improvement or Installation Industry

• Proficiency in Microsoft Office (Excel Outlook Teams & Word)

• Working experience using Salesforce or similar CRM/project tracking systems

• Strong understanding of installation processes job sequencing and field logistics

• Excellent written and verbal communication skills

• Strong problem-solving and decision-making skills

• Ability to work independently and collaboratively in a fast-paced environment

• Demonstrated time management and organizational skills with the ability to manage multiple projects simultaneously

**Must be willing to undergo a criminal background check**
**This Company Participates in E-Verify**

Our Company Culture is one that strives to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive collaborative and positive environment.

Renewal by Andersen careers offers unrivaled opportunity! Our employees bring to life our key core values: integrity alignment achievement balance and commitment. If these values are also important to you we want you on our team!

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.