Quality Assurance Manager, Clarkson Estates

Who We Are:CAMBA is a community of staff volunteers clients donors neighbors and partners who work together to build an inclusive New York City where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 160 integrated programs in: Education & Youth Development Family Support Job Training & Employment Support Services Health Housing and Legal Services. We reach more than 65000 individuals and families each year at our 90 locations including 10000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty reflecting the challenges faced by nearly 1.7 million New Yorkers today.

The Quality Assurance Department supports CAMBAs supportive housing portfolio by ensuring compliance with regulatory standards and promoting high-quality service delivery across all housing programs. The departmentis responsible formonitoring program performance conducting auditsidentifyingrisks and supporting continuous quality improvement efforts.

Position: Quality Assurance Manager

Reports To:Quality AssuranceDirector

Location: 329 Clarkson Avenue Brooklyn New York 11226

What The Quality Assurance Manager Does:

• Maintain professional relationships and confidentiality.

• Comply withall Federal State City and CAMBA policies.

• Conduct audits of client files including assessments ILPs progress notes and incident reports.

• Review documentation to ensure compliance with required timelines and standards.

• Identifydocumentation deficiencies and compliance issues.

• Track andmonitorcorrective action items and follow-up activities.

• Maintain QA tracking logs and audit tools.

• Assistin preparing programs for audits and monitoring visits.

• Provide feedback to program staff and leadershipregardingaudit findings.

• Support QA Manager in implementing quality improvement initiatives.

• Analyze audit results toidentifytrends across sites and programs.

• Utilize databases such as AWARDS HMIS or other systems to review and verify data.

• Participate in meetings as requested.

• Tasks may bemodifiedexpandedand/or assigned over time.

What are theQualifications for the Position:

EducationLicensesand/or Certifications Required:

• Bachelors degree (e.g. B.A. B.S.W.)

Minimum Experiences and Skills Required:

• At least 1 year of Quality Assurance Experience

• Computer literacyinMicrosoft Office Suite.

• Strong organization time management and attention to detail.

• Good communicationand interpersonal skills.

• Knowledge of supportive housing services operations

Pre and/or Post Employment Requirements:

• As a Mandated Reporter you mustimmediatelyreport suspected incidents/cases abuse and neglect to the Vulnerable Persons Central Register (VPCR) Hotline at 1- and complete a CAMBA Incident Report

• Obtain Criminal History Checks (CHC) fingerprinting through the New York State Office of Mental Health (OMH) and the Justice Center for the Protection of People with Special Needs (Justice System) and Staff Exclusion List (SEL) clearance.

Compensation: $50000 - $57000 annually
When salary ranges are listed the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and includes but is not limited to experience education budget and/or program size internal equity skills and other factors that may be required for the position and organization.

Status: Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance dental insurance 403(b) retirement plan with employer match paid time off (vacation personal and sick time) and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color people with disabilities and lesbian gay bisexual and transgender people are encouraged to apply. We consider all applicants without regard to race color religion creed gender gender identity gender expression national origin age disability socio-economic status marital or veteran status pregnancy status or sexual orientation.