Customer Service Representative Senior

JOB DESCRIPTION SUMMARY:

TheCustomer Service Representative Senioris responsible forassistingcustomers with more complex inquiries and providinga high levelof customer service to visitors and Department and Division staff.

• Follow established procedures to provide answers and/or handle customer needs issues and concerns asappropriate.

• Establish andmaintainrecords. Compose and send correspondence as needed. Resolve issues that have been elevated from other personnel.

• Duties may also include a wide variety of general office support and receptionist dutiessuch as:answering telephones providing information documenting calls performing data entryreceivingand responding to inquiriesassistinginternal and external contacts resolvingproblemsor referring inquiries to theappropriate personnel and compiling reports.

• This position is expected to be proficient in all policies and procedures related to the job and to train less experienced workers.

SCHEDULE:

This full-time positionoperateson a four-day work week (Monday-Thursday). This position is required in-office.

COMPENSATION:

Hiring Range:$22.00-$26.00USD Hourly

Compensation will bedeterminedbased on educationexperienceand skills.

BENEFITS:

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical dental and vision insurance; paid time off and holidays includinga starting bank of 40 hours of PTO for new hires; retirement matching; wellness programs; tuition reimbursementand more. For more information clickherefor our Total Rewards summary.

ESSENTIAL DUTIES:

• Assistcustomers by phone e-mail and in person. Provide information based on advanced knowledge of Department and Division programs activities and policies.Determineurgency priority and action necessary to serve customer. Route messages and/or referrals to other Department and Divisionpersonnelas necessary. Responsible for follow-up with customer until matter is resolved or handed off to someone else. Resolve issues which have been elevated from other personnel.

• Utilize computerized data entry equipment and various word processingdatabaseand/or file maintenance programs to enter store and/or retrieve information as requested or otherwise necessary. Retrieve information from systems upon request performs research and compile and review information to create reports for distribution.

• Train other staff and volunteers in work duties and department policies and procedures.

• Process paperwork assuming responsibility for correctness of spelling punctuation grammar format and accuracy of information. Establish andmaintaina variety of tangible files filing and retrieving information as requested or otherwise necessary. Provide general administrative and clerical support for Department and Division staff.

• Sort and open incoming mail route and distribute asappropriate.

• Perform opening and closing procedures to prepare for customers and ensure work area is secured and organized at close of business.

• Other duties and responsibilities as assigned.

QUALIFICATIONS:

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click apply for that reason we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimum Qualifications:

Experience:1 year of work-related experience.

Education:High School DiplomaGEDor equivalent certificate

*Note: An equivalent combination of education and experience is acceptable.

Preferred knowledge skills and abilities:

• Two or more years related experience

• Advanced verbal and written communication skills

• Independent critical thinking

• Ability to work well with diverse personalities

• High attention to detail

• Ability to discuss and work with sensitive information

Additional Job Information:

• A valid Colorado drivers license is required for positions that drive on County Business in either a county or personal vehicle within 30-days of hire or beginning to serve as an intern or volunteer.

• Offer of employment is contingent upon successful completion of criminal history motor vehicle report education verification and/or references for all positions.

Accommodations Statement: We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. Forassistancewith applications interviews or other hiring-related accommodations contact. This contact is for accommodation requests only and cannot provide application status updates.

APPLICATION:

Qualified applicants are encouraged to apply.

All applicants mustsubmitan online employment application by 11:59PM on the posted cut-off date. Follow this link to apply now:Jefferson County Colorado Career Opportunities

• A resume and cover lettersubmittedwith your application is encouraged but will not substitute for the information requested on the application.

• Current Jefferson County employees must apply through their employee profile in Workday.

• In any materials yousubmit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin and applicants are contacted directly by the hiring team if selected. To view the status of your application please log into yourcandidate portal.