Technical Training Specialist II

This position is a part ofthe Training & Enablement organizationand is responsible for providing technical product training on Resideo home solution productsfound in ourHVAC Security & Awareness the Technical Training Specialist II will develop customized training programs to align withthe specific criteria of HVAC Water/plumbingbuilding sciencecustomerand marketneedsbased on new product introductions.

JOB DUTIES:

• Provide technical productand proceduraltraining both in personandvirtually to Resideocustomerschannel partnersand internal technical support teams supporting new-hire onboarding new product introductions conversions wallet-share growth and maintenance of existing business.
• Effectively managerelationships withResideo SalesContractorsDistributors and other Channel Partners.
• Act as a focal point for real-time Technical Support feedback on product performance for Resideo productsspanning the gap between customer technical support quality and engineering as needed.
• Actively participate in new product BETA testing evaluations and launchesfornew products services and feature sets.
• Contribute to and help with the development of new training content and the improvement or updating of existing content.
• Document capture and report on non-typical product performance and customer issues as they arise in the field
• Attend industry related functions such as Trade Shows and Association functions when needed.
• Keep accurate records of training executed and perform surveys to measure effectiveness.
• Document all tasks and project activity.
• Effectively manage Travel & Expense spend to minimize cost while maximizing results.
• Support New Product Introduction and Train-the-Trainer activities for new products technologies andprocedures.
• Design andimplement changes to points of interaction between the customer and Technical Support Associates to enhancethe customerexperience.
• Identifies and communicates areas of improvements to leadership to enhance agent services to customers.
• Perform other duties and tasks as requested.

YOU MUST HAVE:

• 5 years ofResidential HVACor Securityindustry experiencefocused on the installation commissioning&optimizationrequired for that line of businesswith a minimumof 2-years of experience in a customer-facing role.
• Professional experience utilizing Microsoft Office tools and OS platforms.
• Proven ability to conduct instructor-led trainings and effectively deliver classroom and web-based training with professional classroom demeanor.
• ValidDrivers license.
• The candidate for this position must be based in Alberta or British Columbia supporting operations across both provinces and traveling up to 75% within these territories.

WE VALUE:

• Excellent communication skills (oral written and presentation).
• Resideo or industry product knowledge and experience.
• Excellent writing and editing skills.
• Ability to adapt to evolving products and technology.
• Experience as a trainer/educator for technical products.
• Excellent team and communication skills.
• An ability to take initiative and work with limited direction

WHATS IN IT FOR YOU:

• Resideo is a large matrix organization so this is a great opportunity to hone your skills around driving results across cross-functional teams.
• Enjoy work-life balance with vacation time that can be scheduled with manager approval based on business priorities and personal needs without pre-set maximums.
• Immediate eligibility for additional Resideo-provided benefits including Medical Dental Vision insurance and 401K.
• The typical base salary for this role ranges from CAD $68250 to $113750 per year but varies by specific work location. Within a range Resideo determines base pay for an individual based on various factors including market conditions skills and experience.

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