Field Service Technician (Level 3) Toner Production Equipment

Fujifilm

Job Location:

Dallas, IA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Technical Services

Job Summary

Position Overview

The Field Service Technician Toner Production Equipment will be considered a specialist for a product line that the BID service team supports. This level technician will demonstrate a full working knowledge of a product line including theory of operation as well as the mechanics. Will provide solutions to complex problems as well as provide field and/or remote support to technicians.

The preferred location for this position is Dallas TX.

Company Overview

At FUJIFILM North America Corporation we are many things to both consumers and business customers. Were looking for passionate mission-driven people to help us continue to innovate.

With five operating divisions theres a lot of opportunity to find your niche and make an impact. Perhaps youll click with our Imaging Division that provides one-time-use cameras digital printing equipment and instax. Maybe youll get charged up about our Electronic Imaging Division that markets digital cameras lenses and accessories for content creators. Or you might have your eye on our Optical Devices Division which provides optical lenses for the broadcast cinematography videography and industrial markets. You could be drawn to our Business Innovation Divisionthey develop office and commercial print solutions and enable digital transformation. And if youre interested in tape check out our Industrial Products Divisionthey develop data storage solutions.

The Business Innovation Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver world-class state-of-the-art solutions for Digital Printing Production Toner Solutions Office A3/A4 MFP Products Packaging and a full range of traditional Offset printing addition we are the industry leader in Color Standardization and G7 implementation.

We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla New York a quaint town just one hour north of New York City.

Fujifilm is globally headquartered in Tokyo with over 70000 employees across four key business segments of healthcare electronics business innovation and imaging. We are guided and united by our Group Purpose of giving our world more smiles. Visit: Description

Responsibilities

Provide on-site support installations and service repair to customers in North America
Provide solutions to complex service issues
Maintain close communication with Technical Service Manager Regional Service Manager and the Technical Phone Support team in to ensure accurate resolution of service issues
Develop strong working relationships with customers
Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements
Complete and submit service activity information and paperwork timely to the appropriate group/department
Monitor and manage the return of all parts
Manage and complete all Preventative Maintenance requirements
Attend training classes (locations throughout the world) to stay current on both new and existing products
Weekend work and overtime required as needed for installations service calls and training
Provide technical support and direction to technicians leading to the resolution of escalated service issues
Conduct technical training classes as needed for technicians
Provide sales assistance in demos and/or customer visits as needed
Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
Communicate technical issues to the Technical Service Manager and technical support group
Perform related duties as assigned by manager
Travel 60-70%

Required Skills/Education

High School diploma or GED equivalent
Two-year electronics or mechanical engineering degree or equivalent in field experience
5 or more years of field service experience with toner-based production equipment
Extensive knowledge in electronics and mechanical operation
Outstanding customer service
Computer skills with emphasis on operating systems and hardware.
Requires a valid state drivers license (Real ID compliant) and passport
Must be able to do extensive traveling
Working knowledge of Microsoft applications
Possess necessary skills/attributes to include excellent communication skills (both verbal and written)

Salary and Benefits

Up to $38/hr depending on experience
Medical Dental Vision
Life Insurance
401k
Paid Time Off

*#LI-REMOTE

EEO Information

Fujifilm is committedto providing equal opportunities in hiring promotion and advancement compensation benefits and training regardless of nationality age gender sexual orientation or gender identity race ethnicity religion political creed ideology national or social origin disability veteran status etc.

ADA Information

If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to our HR Department ().

Required Experience:

Position OverviewThe Field Service Technician Toner Production Equipment will be considered a specialist for a product line that the BID service team supports. This level technician will demonstrate a full working knowledge of a product line including theory of operation as well as the mechanics. W...