Program Manager

The Program Manager serves as a team leader providing supervision to program staff as well as overseeing day to-day operations of the program. The Program Manager ensures the delivery of quality care in accordance to the rules and regulations established by the Office of Diversion and Rehabilitation for contracted agencies as well as adhering to the mission of St. Joseph Center.

The Program Managers key areas of responsibility include: 

• Develop review and revise all administrative policies and procedures in keeping with program requirements as needed in collaboration with Division Director.
• Oversee service delivery consult regularly with Division Director regarding quality control issues to help maintain the highest standard of services.
• Coordinate the development of co-operative relationships with public safety officers and community partners.
• Collaborate with clinical support staff to provide comprehensive and thorough supervision for staff.

Essential Duties:

• Carry out supervisory responsibilities in accordance with SJC policies and applicable laws.
• Conduct interviews and oversee new hire onboarding/training.
• Plan assign and delegate work for all direct reports.
• Provide clinical and administrative support to all program and department staff.
• Participate in weekly conference calls and staff meetings.
• Oversee service delivery consulting regularly with the Division Director regarding quality control issues to maintain the highest standard of services.
• Along with the Division Director manage program activities assuring timely completion of progress notes and all forms related to the program.
• Provide assessment crisis intervention mental health and case management services to a small caseload of consumers.
• Collect statistics and prepare reports for both funders and agency use.

• Ensure that fee-for-service billing is submitted to funders thoroughly accurately and in a timely manner.
• Ensure that weekly monthly and quarterly reports are submitted accurately in a timely manner.
• Participate in after-hours on call system.
• Regularly participate in SJC community administration and fundraising activities as needed.
• Participate in appropriate contract related meetings.
• Manage a team of Case Managers and Community Health staff.

*Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here nor is it expected that all similar positions will be assigned every duty and responsibility.

Qualifications :

Knowledge Skills & Abilities:

• Must be highly motivated and a self-starter.
• Communicate clearly and effectively and possess the ability to relate to a diverse population.  
• Must have excellent administrative and organizational skills.
• Proficiency in using Microsoft Office Suite (Word Excel PowerPoint Outlook)
• Ability to use widely supported internet browsers.
• Ability to use electronic health records and various electronic databases.

Experience:

• 2 years of experience in a supervisory/management role required.
• Experience providing mental health and substance use services in a community setting with homeless or at-risk populations.

Education:

• Bachelors degree or higher from an accredited college or university in Social Work Human Services or a related field.

Direct Reports:

• This position manages a team of Case Managers and Community Health Workers. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel Requirements:

• Access to reliable transportation
• Travel to client homes community partner locations and various SJC sites as needed.  

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to stand sit walk stoop talk hear reach above and below shoulders; use hand and finger dexterity keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

Additional Information :

Status: Full time/Exempt

Salary: $68556.00 - $74160.00/annually

Employment with St. Joseph Center is contingent on completion of satisfactory background check.

For consideration please submit cover letter and resume. St. Joseph Center is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to their race color religion sex national origin disability or status as a protected veteran. All applicants for employment are invited to voluntarily self-identify their gender race ethnicity and veteran status by completing the EEO Information. Providing your EEO Information is voluntary and refusal to self-identify will not subject applicants to any adverse treatment. Similarly applicants who do self-identify will not be subject to any adverse treatment based on the information they provide.

St. Joseph center invites you to review the current EEO is The Law poster as part of the application process. A link to the current poster is located here.

  Work :

No

Employment Type :

Full-time