Customer Service Coordinator

We are seeking a CustomerService Coordinator to be the primary point ofcontact forclients seekingservice and repairs to mobility equipment.In this fastpaced role you will manage a high volume of calls and emails troubleshoot client concerns and ensure efficient scheduling to support the daily operations of our Service team. This is a 4 month term position with possibility to extend.

Key Responsibilities

• Coordinate service appointments for clients and healthcare professionals.

• Optimizedaily schedules for Service team members ensuring time for appointments and followups.

• Review staff schedules toidentifyissues or outstanding tasks.

• Troubleshoot client concerns by phone and provide clear effective guidance.

• Verify part numbers pricing and labour details for quotations.

• Respond promptly to inquiries from team members and the service mailbox.

• Monitor workflow subtypeswhen needed.

• Understand warranty procedures and Master Standing Agreements.

• Manage scheduling during staff absences.

• Order partsfor repairs.

• Completeaccuratework orders andmaintainservice records.

• Communicate repair details and equipment issues clearly to clients.

• Build andmaintainpositive client relationships to encourage loyalty
• Perform additional responsibilities as assigned by management.
  

Required Qualifications

• Intermediate knowledge of Microsoft Office

• Excellent verbal and written communication

• Extremelyorganized and detail orientated

• Ability to handle multiple sources of information andmaintaincommunication with alldepartments

• Previousexperience working in a retail or customer service environment desirable butnot essential

We encourage everybody to apply even if they dont meet all the qualifications.MHHC values diverse backgrounds and perspectives.

Why MHHC

• Competitive Compensation: Attractive base salary plus bonus plan.
• Comprehensive Benefits: Extended health coverage RRSP/DPSP match and more.
• Work-Life Balance: MondayFriday schedule.
• Recognition & Rewards: Anniversary program referral bonuses and tenure recognition.
• Growth & Support: Ongoing training mentorship and opportunities to advance

Macdonalds Home Health Care is proud to be an equal opportunity employer. We are dedicated to making life accessible for everyone and that commitment extends to ensuring our workplaces are inclusive and accessible. If you require support or adjustments at any stage of your application please contact us at were here to help.

Required Experience:

Junior IC