Director Technology, Contact Center (onsite, Omaha NE)

At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.

About This Role:

Duties include:

• Lead manage and grow assigned team of technology resources supporting Service and Contact Center modernization and support

• Enable federated support and development of the contact center platform

• Collaborate with leaders across IT and the Business to develop strategies that are aligned to our Strategic Imperatives

• Define roadmaps for applications and technical functions which includes application ownership and in some cases leading Centers of Excellence (COE)Be on top of the latest and greatest technologies tools methodologies and frameworks for software engineering and engineering management

• Collaborate and partner with aligned business leaders to manage portfolios of work

• Act as technical lead and escalation point for technical teams internal/external customers and vendors

• Continually improve teams through attracting retaining developing & organizing our talent and capabilities

• Actively manage costs to include forecasts projections and support of the overall IT budgeting process

• Manage the operational and strategic relationships with multiple vendors

• Available for 24 x7 support

The Ideal Candidate for This Role:

Compensation:

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience education and/or skill level.

Work Environment:

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance we offer benefits to match your needs:

• Medical Dental Vision Insurance

• 401k With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: additional information regarding compensation and benefits e-mail FNBO at . To ensure you receive a response include the number of this job (listed below) in the subject line of your message.

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued recognized and empowered to be their authentic selvesno matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download EEO is The Law Self-Print Poster

Click here to download EEO is The Law Supplement for Federal Contractors

Click here to download EEO is The Law GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.